Policy for Unresolved SIR


NASTF provides the Service Information Request (SIR) benefit for supporting members, enabling technicians to CONNECT with OEMs for the purpose of resolving specific gaps in access to service information, OEM tools and electronic education resources presumed to be available to the OEMs franchise dealer. NASTF is not, however, an enforcement mechanism to settle disagreements when an SIR cannot be resolved successfully. The information, below, is provided for such unresolved SIRs where the SIR Client wishes to pursue additional consideration.

NASTF does NOT discuss or address pricing of any products or services provided by any of its members as such discussions could violate U.S. Antitrust laws. To review NASTF’s Antitrust Policy, click here.

Concerns over unresolved SIRs or those involving OEM pricing may be presented directly to an OEM manufacturer by way of its CONTACT US email, if available, on that OEM’s technical service Information website.  In addition:

  • Concerns specific to OBDII emission system service information and tools may be directed to EPA at pugliese.holly@epa.gov.
  • Residents of Massachusetts with concerns involving vehicle service information and tools for MY 2002 or newer light duty vehicles or MY 2013 or newer heavy duty vehicle, may contact appropriate legal counsel regarding their rights and remedies under Chapter 93K of the Massachusetts code.
  • Concerns in any U.S. state involving MY 2002 and newer light duty vehicles may be directed to the Light Duty Dispute Resolution Panel (DRP) at govaffairs@autocare.org.
  • Concerns in any U.S. state involving MY 2010 and newer heavy duty vehicles may be directed to the Heavy Duty Dispute Resolution Panel (DRP) at avolpe@cvsn.org.

Descriptions of model years and jurisdiction given above are generalized for convenience. For more detailed information, see the applicable governing document at www.nastf.org/OtherReference/.

PDF March 29, 2016