How Will Vehicle Cybersecurity Impact Future Auto Repair
A panel of experts will discuss the challenges facing OEMs in preventing vehicle hacking while preserving productivity and convenience in auto repair. This topic headlines the NASTF Fall 2015 General Meeting, 1-4:30 pm (PT), Wednesday, November 4, in the Venetian Hotel/Sands Expo at AAPEX, Las Vegas, Nevada. Panelists will be confirmed soon for this session. Details and the agenda for this NASTF event are available at www.nastf.org/GeneralMeetings.
SAE J2534 to get an update with big benefits. Sorry, those benefits may not be available to you. - At press time for this newsletter, SAE had not yet published its version 5.00 of the SAE J-2534-1 standard, which has been much anticipated to greatly improve the speed, reliability and costs of pass-through module programming. When published (as expected now in October 2015), however, it will need to be implemented by the industry on a voluntary basis by OEMs and tool-makers. The NASTF Equipment and Tool Committee (ETC) has been anticipating release of v5.00 since January of this year and will use their November 4 NASTF Fall 2015 General Meeting feature session, SAE J2534-1 v5.00: Benefits for OEMs, Technicians and Tool Makers, to launch a campaign for industry adoption. (Click the links in this text for more information about referenced elements of this news story.)
SIR#673: Demonstrating the Value of NASTF - The NASTF Service Information Request (SIR) process is intended to be a last resort opportunity for an independent to resolve a gap in available service information from the OEM. SIR#673 is a good example of the value NASTF brings to our industry because this SIR involved the right people who understood quickly how an obscure, one-in-hundreds application failure was one big problem for one technician and his one customer on this one day. Find out more about the SIR process and view the SIR archive at www.nastf.org/FileSIR.
Mercedes TRP Expands Into Canada - Similar to the U.S. program, M-B Canada will release TRP parts (except for keys) to any Canadian Vehicle Security Professional (VSP) that appears on www.findavsp.ca.
Canadian security technicians and locksmiths can make application at www.vehiclesecurityprofessional.ca
If the accredited VSP technician shows as a valid VSP member on the www.findavsp.ca site then M-B Canada will ship the TRP item, assuming the regular account status is valid.
NOTE: The Canadian program is not managed by NASTF, which accepts applications ONLY from security technicians and locksmiths residing and working in the United States or its territories.
FORD/LINCOLN is releasing an update to their programming software later this month (September 2015). FMP version 97 will fix a time-out issue that appears unique to the 2004 Aviator PCM. See SIR#673.
SPRINTER - Daimler Vans/Mercedes Benz USA announced they have renamed Sprinter TekInfo to CV TekInfo to accommodate their increasing line of vans. Users going to Sprintertekinfo.com will be redirected automatically. NASTF has updated its OEM Service Website index to www.CVtekinfo.com.
TOYOTA techinfo.com subscription account security was upgraded in August 2015, requiring immediate action by all current and past subscribers. If you can't access your old account you may have missed these Toyota instructions (a pdf document).
Co-Chair Appointments: The NASTF Board of Directors announced the appointment of Jessie Korosec of the Equipment & Tool Institute (ETI) and Valerie Sullivan of American Honda as 2015-2016 Co-Chairs of the NASTF Communications Committee. For more information, read the NASTF Press Release here.
Collision Repair Committee - CRC Co-Chairs, Tim Morgan and Gary Ledoux led the July 15 CRC meeting discussing the I-CAR Repairability Technical Service and OEM interest in centralizing their collision training to RTS. View those meeting minutes and other information about CRC on the NASTF Collision Repair Committee page at www.nastf.org/Committees/Collision. Anyone wanting to join the CRC should send their request to firstname.lastname@example.org.
The next conference call for the CRC is set for Wednesday, October 21, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
Communications Committee - If you would like to join the Communications Committee, email email@example.com. Be sure to visit the NASTF Communications Committee page at www.nastf.org/Committees/Communications.
The next conference call for the Communications Committee is set for Wednesday, Sept 9, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
Education Committee - Visit the NASTF Education Committee page at www.nastf.org/Committees/Education. Anyone wanting to join the Education Committee should send their request to firstname.lastname@example.org.
The next conference call for the Education Committee is set for Wednesday, October 7, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
Equipment & Tool Committee - ETC Independent Co-Chair, Greg Potter, led the August 26 ETC meeting discussing the pending release by SAE of their J2534-1 v5.00 standard, the ETC promotion of that document, preparations for the committee's feature session on this topic, November 4, during the NASTF Fall 2015 General Meeting in Las Vegas. Minutes of the meeting are posted on the ETC webpage. Visit the NASTF ETC page at www.nastf.org/Committees/ETC. Anyone wanting to join the ETC should send their request to email@example.com.
The next conference call for the ETC is set for Wednesday, November 18, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
Service Information Committee - View SIC information from the NASTF SIC page at www.nastf.org/Committees/SIC. If you would like to join the Service Information Committee, email firstname.lastname@example.org.
Techs having trouble completing jobs because of access to OEM service information and tools continue to post their questions on NASTF's Service Information Request (SIR) on-line response system. To log or file a NASTF SIR, visit www.nastf.org/FileSIR. Review recent SIRs by visiting www.nastf.org/SIRarchive.
The next conference call for the SIC is set for Wednesday, Sept 23, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
Vehicle Security Committee
- VSC Co-Chairs, Claude Hensley
and Bob Stewart
led the quarterly VSC meeting, August 12, discussing GM's added cyber-security enhancements, a pending cyber-review of the SDRM/VSP Registry and on-going audits of active NASTF VSPs to confirm compliance with the VSP Registry Terms & Conditions of Use document (TCU). Minutes of the meeting are posted, when published, on the VSC webpage. If you would like to join the VSC, email email@example.com
. Be sure to visit the NASTF VSC page at www.nastf.org/Committees/VSC
. The next conference call for the VSC is set for Wednesday, October 28, 2015
. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
ON MY MIND
An Editorial by Skip Potter, NASTF Executive Director
A basic principle of marketing is to "sell the sizzle, not the steak." It says sell benefits rather than features. As an example, the number one attraction for technicians to the NASTF website (by far) is the list of web links to OEM technical service information websites. That list at www.nastf.org/OEMtechsites is a feature. The benefit of that list for technicians is convenience.
But there is more to marketing than just advertising the sizzle. The concept of VALUE is a 3rd dimension that leverages the benefit against the true importance of our product as determined by you. The responsibility of marketing, in fact, begins with the relevance and quality of the product. NASTF knows, of course, for "the list" to be a "convenience" it must be complete, correct and easy to read. NASTF can advertise that this convenience exists and tell you how to find it. It's the technician, however, that proves its value.
The OEM Service Website index, I am told, is but one of NASTF's many valuable contributions. But I need your help to identify what those most valued assets really are.
NASTF has two means to measure value. One, website behavior tracking is easy. (I use Google Analytics.) In the past year this one nastf.org webpage was visited 228,167 times, which is up 29% over the same period last year. The other measure, more difficult to obtain, is a personal testimonial to us directly from you.
The statistics lead us to believe that NASTF is a value to our industry, but your testimonials would help validate those numbers. The VALUE to you -all of you- technicians, OEMs and NASTF's many supporters from associations, tool-makers, parts suppliers, educators and others, have a measure of value in NASTF. Your story can be a valuable marketing tool for NASTF.
Won't you please take a minute and email me your story: How has NASTF helped you profit more in this industry? What is the value of NASTF to you? Contact me at firstname.lastname@example.org.
NASTF IS ON THE ROAD
NASTF @ ARA - Charlotte, NC; October 9, 2015
NASTF @ AAPEX - Las Vegas, NV; Nov 4, 2015 (NASTF Fall 2015 General Meeting)