May-June 2015

This is the full-text, online version of the NASTF Newsletter.

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MAY/JUNE 2015


NASTF: WHERE OEMs & TECHS CONNECT

NASTF has many moving parts, and all are spinning in 2015. Committee projects include VSC's vigilance over the fast-growing Vehicle Security Professional (VSP) Registry; ETC's excitement over SAE's soon-to-be-published v5.0 of the J-2534 spec; Communications' joint effort with the SIC and the Board's Marketing Workgroup to fine tune the value of resources available on nastf.org; Education's suggested guidelines for OEM licensing of content to third-party trainers and CRC's initiative to welcome all collision industry organizations for service information program oversight.

For more details, read minutes of committee meetings that interest you. Go to www.nastf.org/committees to begin your search. NASTF committees are where service information solutions come from; and where OEMs & techs connect to make it happen.

 
 

 

  OEM NEWS

 

FIAT CHRYSLER alerts techs that access to techauthority.com will "no longer be possible after 16 May 2015" using the Microsoft XP operating system, no matter which version of Internet Explorer is used. The FCA Minimum PC Requirements document specifies IE 10 or newer browser versions in the Windows 7 or Windows 8/8.1 operating systems.

MERCEDES Electronic Keys - Used car dealers do not need an LSID number to obtain electronic keys (pictured) for vehicles they have purchased for resale.  The used car dealer must present the vehicle at the Mercedes-Benz franchise dealership where the dealer could sell them a key, OR if the vehicle can’t be moved, then the franchise dealer could dispatch authorized service personnel to deliver the keys locally. (Service call costs likely will apply.) In each case the following documentation is required:

  • The original of the vehicle registration, title or any ownership document, which would be accepted by a Dept. of Motor Vehicles to issue a title.
  • The original of the vehicle owner’s government-issued driver/operator license or passport. (For verification purposes only; not to be photo copied or retained.
  • Valid Repair Order
  • Completed TRP order form from TRP documents at www.startekinfo.com

Independent shops with customer vehicles requiring the MB electronic key will need to have an active NASTF VSP Registry subscription with a valid LSID to act as an agent of the vehicle owner. The process and documentation requirements above are the same. The only authorized alternative to involving the franchise dealer technician in a key purchase is to settle for ordering the mechanical shop key (pictured) using the www.startekinfo.com "California Key Ordering" process (available to active NASTF VSPs across the USA).

Dan Selke, Safety Supervisor at MBUSA, recently emphasized this recommendation: "It would be beneficial if the ISPs developed working relationships with their preferred MB dealers where they ordered TRPs."

NISSAN is now issuing blank TCMs for their 5-speed RWD vehicles. Blank TCMs come without software and must be programmed before they will function. Nissan outlines the blank-programming procedure in technical service bulletin NTB14-033. Mobile programmers, especially, should understand the preparation process and should advise shop customers of important steps to avoid delays in programming the blank TCM.

Additionally, the 5-speed RWD TCMs cannot yet be programmed using NERS. Nissan expects an update to the NERS software in August, which adds this capability. The CONSULT III Plus will program the “blank” 5-speed RWD vehicles. All other blank modules are programmable using NERS.

Here is a summary of the preparation process for programming these blank TCMs:

Before the current TCM is removed, the current internal part number (IPN) of the TCM and the VIN should be saved for later use in programing the new TCM.

If it was not saved before replacement or cannot be read, the TCM internal part number (IPN) may be obtained by VIN in the electronic parts catalog when the new TCM is purchased. The parts catalog should display both the blank TCM part number and the part number for the software program required. You must ask for this information at the dealer’s parts counter when the part is purchased. However, NASTF is aware that some dealers may not correctly understand they can obtain this IPN and provide it to independent techs or vehicle owners.

If the IPN was not provided when the part was purchased, the next option is to contact Nissan from their website support through the CONTACT US email under the HELP menu. Submit your request with the VIN. The website support should be able to obtain the information you need. This is the quickest method to gaining the information, but this option may take one or more business days to process.

SUBARU employs a "Test Mode Connector" (commonly called the ”D-Check” connector) necessary to provide power to the ECM during a reflash in some older cars. The D-check connector, when applicable, is disconnected for normal vehicle operation and must be connected to complete a reflash. Typically, if a tech encounters the "test connector" error message early in the reflash process, the tech would just need to start the reflash process over from the beginning with the d-check connected.  Remember to disconnect it after the reflash. The connector location, which is often under the dash near the DLC, is noted in the Subaru service manual for each model.

VOLVO is expected to release the new VIDA2015 this summer so NASTF asked them do give us a hint as to the new features and benefits. Here they are:

  • 100% internet based, 1 time installation
  • Eliminate the need for DVDs and the 1 day delay for first time users
  • Returning users (should subscription expire) with new subscription will have instant access with free updates (no re-installation required)
  • Provides for new vehicle technologies, i.e. direct connect to vehicle. No j2534 device needed for certain new vehicles
  • Less need for PC/Lap top updates, both hardware and software
  • Improved total repair process
  • Provides not only diagnostic & repair information and procedures, but also repair times & parts list

VW/AUDI/BENTLEY subscription prices are set to increase in early June 2015 with monthly rates rising $50 (to $250) and annual rates rising $900 for Audi (to $2000) and rising $400 for VW (to $1500). VW & Audi daily rates remain the same at $35 for 24 hours. Bentley's new prices are not yet announced. Subscriptions purchased now before the June increase will enjoy the considerable savings.

 

VEHICLE SECURITY

 

Sharing your LSID and passcode with ANYONE except NASTF staff or providing your LSID or LSID/passcode combination to any website except one specified by the OEM for use in security transactions is strictly prohibited in the NASTF VSP Registry's terms and conditions of use (TCU).

Primary LSID subscriptions are issued to a business owner or the most senior company person involved directly in (1) the purchase of security codes from the automaker, (2) programming of security devices and (3) positive identification of the vehicle owner. A company requiring one or more additional employees to be involved in the purchase/programming/PID process must obtain a subordinate LSID for each of those employees. Additionally, no VSP or company may keep or store a VIN with the security code which forces all 3 steps to be performed by a single VSP.

Contract workers or independent contractors cannot use the LSID of their employer or customer and must obtain their own primary LSID.

Why so strict? Consider your business and personal liability if your LSID is linked to a vehicle theft or crime. Think of your LSID and passcode combination as similar to your own social security number. Your identity is at risk when you share either one.

All security code purchase transactions record an LSID and a VIN. Those transactions are reviewed by NASTF, the OEM of the VIN and the National Insurance Crime Bureau using the FBI vehicle theft database.

Protect your NASTF Vehicle Security Professional LSID/passcode. Don't jeopardize your identity or your opportunity to participate in the NASTF VSP Registry.

 

COMMITTEE NEWS

 

Collision Repair Committee - View information about CRC on the NASTF Collision Repair Committee page at www.nastf.org/Committees/Collision. Anyone wanting to join the CRC should send their request to skippotter@nastf.org.

The next conference call for the CRC is set for Wednesday, July 22, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.

Communications Committee - If you would like to join the Communications Committee, email skippotter@nastf.org. Be sure to visit the NASTF Communications Committee page at www.nastf.org/Committees/Communications.

The next conference call for the Communications Committee is set for Wednesday, June 10, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.

Education Committee - Visit the NASTF Education Committee page at www.nastf.org/Committees/Education. Anyone wanting to join the Education Committee should send their request to skippotter@nastf.org.

The next conference call for the Education Committee is set for Wednesday, July 8, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.

Equipment & Tool Committee - Visit the NASTF ETC page at www.nastf.org/Committees/ETC. Anyone wanting to join the ETC should send their request to skippotter@nastf.org.

The next conference call for the ETC is set for Wednesday, May 27, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.

Service Information Committee - View SIC information from the NASTF SIC page at www.nastf.org/Committees/SIC. If you would like to join the Service Information Committee, email skippotter@nastf.org.

Techs having trouble completing jobs because of access to OEM service information and tools continue to post their questions on NASTF's Service Information Request (SIR) on-line response system. To log or file a NASTF SIR, visit www.nastf.org/FileSIR. Review recent SIRs by visiting www.nastf.org/SIRarchive.

The next conference call for the SIC is set for Wednesday, June 24, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.

 
FOUNDING PARTNERS (2006)
 
SUPPORTING PARTNERS
(2015)
 
Vehicle Security Committee - The VSC held their May 13 conference call with reports and discussions on several issues affecting VSPs, OEMs and the NASTF VSP Registry. The minutes of the meeting are posted on the committee webpage.
 
If you would like to join the VSC, email skippotter@nastf.org. Be sure to visit the NASTF VSC page at www.nastf.org/Committees/VSC. The next conference call for the VSC is set for Wednesday, August 12, 2015. An email invitation with web and dial-in information will be sent to Committee members of record at least five days in advance.
 

NASTF IS ON THE ROAD

 

Equipment & Tool Institute (ETI) hosted Tool Tech 2015 April 13-6 in Austin, TX, and NASTF's Skip Potter was there to present the traditional "NASTF Update" to ETI members and leadership. In his message, Potter reported on NASTF's significant growth and continued cooperation between OEMs and independents. Thank you to ETI's new Executive Manager, Greg Potter and to veteran ETI staff, Jessie Korosec for their hospitality.

Automotive Training Manager's Council (ATMC) had their annual meeting in Denver, CO April 13-16, and NASTF's Skip Potter was there (too). ATMC represents independent and OEM training managers preparing and delivering the critical technical content so valuable to today's in-service technicians. Thank you to Dave Milne, Executive Director of ATMC, for inviting NASTF to participate in your program. Coordination between ATMC and the NASTF Education Committee is important to improve our value to the industry and reduce the likelihood of crossed objectives and duplicated efforts.

AutoLogix hosted their biennial euro tech training event April 16-19 in Orlando and invited NASTF's Skip Potter to interrupt five of their most popular classes with an important message about NASTF, the SIR and the important VSP program. Thank you to Kevin Fitzpatrick, his staff and to Rob Morrell of Worldpac Training Institute for their support.

AutoMechanika Chicago (April 25 & 26) gave NASTF two spots on their crowded seminar schedule with NASTF's Skip Potter presenting "Aftermarket Access to OEM Service Information" to 25 techs on Saturday afternoon and "Vehicle Security is More Than Just Keys" to 30 on Sunday morning. Thanks to Pete Meier of Motor Age Training for his continued support of NASTF.

Just Cars in Scottsdale, AZ (May 1-2) was another great event to promote NASTF. Thanks to Jim Hetchler for the exhibit space and hospitality where NASTF's David Lowell explained the VSP program to many of the nearly 700 locksmiths attending.

NASTF @ ALOA - Reno, NV, July 24 & 25, 2015 (Exhibiting, Booth #138)

NASTF @ NACE/CARS Expo & Conference, Detroit, MI - July 24 & 25, 2015 (Exhibiting)

NASTF @ AAPEX - Las Vegas, NV, Nov 4, 2015 (NASTF Fall 2015 General Meeting)

 

 

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