December 2014

This is the full-text, online version of the NASTF Newsletter.

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DECEMBER 2014


NASTF PANEL DISCUSSES OEM EDUCATION

A three-person panel discussed key issues relating to Aftermarket Access to OEM Education Resources in a one-hour session during the NASTF Fall 2014 General Meeting, Wednesday, November 5 in Las Vegas. Jill Saunders of Toyota, Rob Morrell of WORLDPAC and Bill Moss of EuroService Automotive engaged with panel moderator Skip Potter of NASTF seeking a solution to a mismatch between inconsistent OEM resources and technician expectations.

Training resources provided by automakers for their franchise dealer technicians are laid out in a strictly defined and structured learning “roadmap,” says Jill Saunders, a Product Engineer for Toyota Motor Sales, USA and currently responsible for the development and support of the Techstream Diagnostic Scantool for all of North America and the US Territories.

Bill Moss, owner of a four-bay service shop, EuroService Automotive, in Warrenton, VA and currently serving on the Boards of Directors for both NASTF and the Automotive Service Association counters that “independent technicians mostly consume education as a solution-based” event.

“This disconnect is frustrating both the OEMs, who are already spending money to comply with laws and agreements, and technicians who are unsuccessful in their search of specific training topics,” explains Skip Potter, Executive Director of NASTF and moderator of the panel’s discussion.

Rob Morrell, Director of Training for WORLDPAC since 2001 and currently serving as the Independent Co-chair for the NASTF Education Committee adds, “Third-party trainers like us can greatly improve the quality and consistency of our training programs if we have access to existing OEM resources.”

Charlie Gorman, one of the founding leaders of NASTF points out that the original intent of EPA service information laws was for OEM education resources to flow through these third-party aftermarket trainers, not necessarily direct-to-tech delivery.

“But very few (OEM) licensing agreements are available to us,” Morrell continues. “They (OEMs) could make money from us.”

Moss acknowledges that it is not the automaker’s responsibility to train the independent technician but, he says, “It’s valuable for us to have access (to OEM education resources) both directly from the OEM website and through our traditional aftermarket trainers.”

Saunders represents one of a growing number of OEMs who view independent service centers outside their franchise system (both aftermarket and other dealer franchises) as an opportunity to supplement the serviceability of their brand as aging vehicles outgrow the warranty period, transfer to second and third owners and move outside the convenient geographic reach of their franchise system. “It’s important for the Toyota brand to work with independents,” she says.

Looking ahead towards reducing the frustration shared by OEMs and technicians over aftermarket access to OEM education resources, the panel agreed that NASTF has a role to play. “I think we’ve made a case today that the NASTF Education Committee’s effort to write a best practice document should help,” says Morrell, the Committee’s Independent Co-chair.

Moss adds, “It’s the technician’s responsibility to the customer to be service-ready and that includes an obligation to stay current through continuing education. It’s up to us shop owners to make sure that happens.”

The NASTF Fall 2014 General Meeting continued with a second featured-session, Vehicle Diagnostics and Programming Under the MOU, presented by Steve Douglas, Senior Director for Environmental Affairs at the Alliance of Automobile Manufacturers. “It’s actually a great time to be in the automotive industry,” he says, noting the progress into more efficient vehicles and expansion of diagnostic service technology onto off-the-shelf laptop computers connected to vehicles through improved versions of the J-2534 “black box.”

NASTF’s Fall meeting wrapped up with reports by all six committees, led off by Claude Hensley, Co-chair of the Vehicle Security Committee revealing new initiatives by NASTF to keep the Vehicle Security Professional Registry safe from abuse and misuse.

The full length of the Fall 2014 General Meeting was recorded for post-event viewing on the NASTF YouTube Channel, www.youtube.com/nastfdotorg. Additionally, each of the two featured sessions, the one-hour education panel and the 20-minute MOU presentation, are available separately for viewing convenience.
 

 

  OEM NEWS

 

CHRYSLER explains that all the aftermarket shops that purchased the wiTECH system with the DRBIII emulator, continue to have the DRBIII emulator. The emulator was not removed from tools that already had it. New aftermarket purchases of the wiTECH system will not include the DRBIII emulator. DRBIII emulator was always a trial version for the aftermarket. However, Chrysler decided to grandfather-in current aftermarket users.

HYUNDAI - Ever wonder where that female banana jack on the back of most J-2534 devices is used?

Some Hyundai/Kia vehicles require that there be voltage sent from that banana jack (the Ext. Prg port on the CarDAQPlus) to a certain pin on an extra connector on these vehicles while programming PCM/TCMs. (Dave Holgate of Drew Tech suggests that a banana connector can be purchased from Radio Shack or an electronics supply company that plugs into the CarDAQPlus "Ext. Prg" port with the other end routed to the “extra” connector on certain Hyundai/Kia vehicles.

Here is a link to the Hyundai site that lists the vehicles which require this external voltage to be used and where the connections connect to on the vehicle: https://www.hyundaitechinfo.com/j2534/detail.aspx. Techs should particularly note the part of the chart where the webpage mentions the “Auxiliary pin” which applies, for example, to the "Ext Prg." port on the CarDAQPlus.

NASTF asked Bob Augustine (Christian Brothers Automotive) for further insight into this feature. He adds, "All 1996 and newer have a J1962 OBD-II connector.  The vehicles listed (on the Hyundai reference) use a separate connector to reflash (normally they have to add voltage pins, sometimes they add a second communication channel not allowed by the J1962 SAE specification).

All J2534-1 compliant devices are supposed to have the auxiliary power port.  Several device manufacturers chose not to add that, consequently their device(s) may program ECUs but the hardware is not 100% J2534-1 compliant."

McLAREN has just notified NASTF of their technical website, www.mclarentechinfo.com, which is now indexed in the NASTF OEM Service Websites index with subscription information listed in the NASTF OEM Subscription Prices index. Content of the site is indexed by general category and visible after login to a free account available to those who complete the process to REGISTER on their website.

 

FROM THE NASTF BOARD OF DIRECTORS

 

Three long-time members of the NASTF Board of Directors have ended their years of generous service and were recognized during the November 5 Fall 2014 General Meeting in Las Vegas. Charlie Gorman, retiring Executive Manager of ETI (pictured left), is shown here receiving a certificate of appreciation from NASTF Vice Chair, Steve Douglas. Steve Handschuh, President of MEMA, is shown with his certificate (center photo). Karen Miller (right photo) was not present to receive her recognition. Subsequently, NASTF learned that Miller suffered a brain aneurism and is undergoing treatment requiring frequent hospitalization.


COMMITTEE NEWS

 

Communications Committee - If you would like to join the Communications Committee, email skippotter@nastf.org. Visit the NASTF Communications Committee page at www.nastf.org/Committees/Communications.

The next conference call for the Communications Committee is set for Wednesday, December 10, 2014. An email invitation with web and dial-in information will be sent to Committee members of record at least 5 days in advance.

Service Information Committee - View SIC information from the NASTF SIC page at www.nastf.org/Committees/SIC. If you would like to join the Service Information Committee, email skippotter@nastf.org.

Techs having trouble completing jobs because of access to OEM service information and tools continue to post their questions on NASTF's Service Information Request (SIR) on-line response system. To log or file a NASTF SIR, visit www.nastf.org/FileSIR. Review recent SIRs by visiting www.nastf.org/SIRarchive.

The next conference call for the SIC is set for Wednesday, December 17, 2014. An email invitation with web and dial-in information will be sent to Committee members of record at least 5 days in advance.

Education Committee - Visit the NASTF Education Committee page at www.nastf.org/Committees/Education. Anyone wanting to join the Education Committee should send their request to skippotter@nastf.org.

The next meeting for this committee will be in the first quarter of 2015. That 2015 committee conference call schedule will be announced by the NASTF Board of Directors later this month.

Collision Repair Committee - View information about CRC on the NASTF Collision Repair Committee page at www.nastf.org/Committees/Collision. Anyone wanting to join the CRC should send their request to skippotter@nastf.org.

The next meeting for this committee will be in the first quarter of 2015. That 2015 committee conference call schedule will be announced by the NASTF Board of Directors later this month.

Vehicle Security Committee -

The VSC report presented by Co-chair Claude Hensley during the NASTF Fall 2014 General Meeting, November 5 in Las Vegas was recorded and is available for viewing on the NASTF You Tube Channel. (View from 1:45:20 to 1:53)

The VSC met by conference call on November 11 which included discussions concerning record 2014 growth of the VSP Registry, NICB vehicle theft reports and NASTF's stepped-up efforts to keep the Registry secure. Minutes of the meeting are available to view on the committee webpage.
 
If you would like to join the VSC, email skippotter@nastf.org. Visit the NASTF VSC page at www.nastf.org/Committees/VSC.
 
The next meeting for this committee will be in the first quarter of 2015. That 2015 committee conference call schedule will be announced by the NASTF Board of Directors later this month.
 
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Equipment & Tool Committee - Visit the NASTF ETC page at www.nastf.org/Committees/ETC. Anyone wanting to join the ETC should send their request to skippotter@nastf.org.

The next meeting for this committee will be in the first quarter of 2015. That 2015 committee conference call schedule will be announced by the NASTF Board of Directors later this month.


ON MY MIND
An Editorial by Skip Potter, NASTF Executive Director


There have been a precious few number of generous and creative individuals who helped to found and develop NASTF since the thoughts of an organization like this first occurred in 2000. John Cabaniss, in particular, is not only one of those few but the one person with the vision to suggest formation of a group named "National Automotive Service Task Force."

Through all 15 years, John (pictured, left) has tirelessly dedicated considerable effort and focus with the blessing of his employer, Association of Global Automakers, a trade association for many OEMs. Now comes John's retirement from Global and his retreat, but not his exit from NASTF.

Almost as valuable to NASTF (and our industry) as John's past effort is John's institutional knowledge of how and why we are where we are today. That is why NASTF asked noted industry journalist Bob Chabot of ManicMedia to capture as much of the Cabaniss insight as possible and document it with a fitting tribute for all of us to read today and guide us into the future.

In Chabot's comprehensive interview, Cabaniss forecasts continued relevance for the NASTF mission, saying, "Vehicles and the way they are serviced, diagnosed and repaired will continue to change, and there will always be important service issues to be addressed.  NASTF as an open, nonpolitical forum can benefit this process..."

In closing the interview, Cabaniss suggests eleven "game changers" on which NASTF should focus for the future. Please join me in reading this important interview with John Cabaniss, available now in full text on the NASTF website under the page-top tab ABOUT NASTF or click HERE. And please join the conversation by sending your comments to me at skippotter@nastf.org.

Join me, too, in thanking John for his helpful guidance, balanced opinions and treasured friendship.

 

NASTF IN THE NEWS


J2534 & DIAGNOSTICS - NASTF was invited to participate in a PTEN (Professional Tool & Equipment News) webcast about J2534 and OEM diagnostics to be broadcast on December 4th, 2014 at 8:00 pm EST.  GM, Toyota and VW will be demonstrating their applications using J2534 interfaces.  Speakers & presenters will include: Brian Herron (Drew Technologies), Bob Stewart (General Motors), Jill Saunders (Toyota), Kurt Immekus (Volkswagen), Skip Potter (NASTF) and Bob Augustine (Christian Brothers Automotive)

The demonstrations and discussion will be followed by a live Q & A session.  Pre-Registration is necessary. Click Here or visit https://event.webcasts.com/starthere.jsp?ei=1049488


NASTF IS ON THE ROAD

 

NASTF paid a visit to High Tech Locksmiths' control center and headquarters in Miami, Fla last month. Pictured, left to right are Ken Garbez, Rodis Alvarez and Jay Wiener.

NASTF@MACS, Orlando, FL - February 5-7, 2015 (Exhibiting)

Texas Locksmiths Association Convention, Plano, TX - February 21 (Exhibiting)

NASTF@Vision, Kansas City, MO - March 5 – 8 (Tentative)

The Alabama Locksmiths Convention, Birmingham, AL - March 14 (Exhibiting)

NASTF@AASP-NJ Northeast, Secaucus, NJ (New York City Metro) - Thursday, March 19, 2015, 1-4pm ET (Spring General Mtg)

NASTF@AutoMechanika Chicago - April 25 & 26 (2 NASTF presentation sessions)

Just Cars, Scottsdale, Arizona - May 1 & 2 (Contact: Jim@justcars.us)

NASTF@NACE/CARS Expo & Conference, Detroit, MI - July 24 & 25, 2015 (Exhibiting)

 

 

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