Auto Care Association
FOUNDING PARTNERS (2006)
NASTF Support Desk Update:
The Support desk is still very busy (best case same day response, worst case 5 days). We have migrated 5000 VSPs in 40 days and processed over 500 applications and renewals. Our team is only 7. Please be patient. We are returning email as quickly as possible. 80% of the questions we receive have answers on the VSP page or on the YouTube Channel. If you would like faster service please provide us with useful information in your email. "Can't get in" is not useful information. You are responsible for knowing how to use your phone and computer. We can no longer support these types of questions. It is delaying our response to others who have actual system questions.
Many OE sites are not updated yet. The ONLY support contact for NASTF is firstname.lastname@example.org. If you call any of the old numbers or send email to any other address they are no longer monitored. We have support software that tracks incoming calls and emails. We hope to bring back chat and phone support early February.
Visit the VSP page on this site to learn more by clicking here
Thanks for alerting us when you run into problems. Please help the entire NASTF community by letting us know where trouble exists: email@example.com
New erWin and Odis Subscriptions available from VW Group of America
Recently we completed an ODIS and erWin customer survey and are responding to your requests.
We now offer a 3-Day $60 .00 subscription to erWin as an option. We hope this new 3-Day subscription allows you to collect the service information you need before the vehicle arrives and access it longer into the repair of the vehicle.
In addition, we now offer a 1 week subscription to ODIS for $110.00. For those repair shops who don’t service VWGoA vehicles on a continuous basis, we felt that one week would be a good option. It allows you to anticipate the service by giving you enough time to ensure your ODIS laptop is ready for diagnostics without having to invest in a year-long subscription. Note: The 1 week subscription does NOT begin until you first logon to begin a diagnostic session.
Toyota announces new Key Code purchase policy. Please click here for a downloadable link
KIA CAN and TPMS interference TSBs - Save diagnostic time.
Since 2011 KIA has been producing documents outlining issues that can occur with their CAN equipped vehicles when certain devices are introduced to the vehicle electrical system. KIA is not unique in this problem however there are some drivability problems that can be very frustrating for techs to diagnose. These can be remedied by identifying and removing these devices. You will find links to 3 different TSBs that identify the problem, the devices that cause it and solutions. For those of you who want the bottom line DLC Dongles are particularly troublesome and can cause diagnostic failures and drivability problems. Another source of issues are non-us navigation/infotainment devices that create noise in the U.S. TPMS frequency of 315 MHz where U.S. vehicles are not shielded. This can result in difficult to find TPMS warning indication.
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About The National Automotive Service Task Force (2 min)
There is no cost to participate in NASTF. If you are a professional auto service technician, shop owner, OEM service employee or any other automotive industry professional supporting the mission of NASTF, please enroll here on our website. Click HERE.