NASTF Board of Directors

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The National Automotive Service Task Force is a cooperative effort among the automotive service industry, the equipment and tool industry, and automotive manufacturers to ensure that automotive service professionals have the information, training, and tools needed to properly diagnose and repair today's high tech vehicles. 

NASTF was established in the fall of 2000 as a national successor to a pilot program in Arizona during 1999 and 2000. In the Arizona pilot program, these groups learned that they shared the common objective of ensuring swift and proper repair of customer vehicles, and that the best way to improve current information gaps was to work constructively to improve delivery systems. Today's rapidly advancing and changing technologies compound the information problems that automotive service professionals face; however, the Internet and other technology advancements offer opportunities today to address these problems.

One of the first projects taken on by this group of volunteers is the OE Service Information Matrix. This is a detailed document showing what information is available directly from each car manufacturer including contact phone numbers and web sites where available. This document will be continuously updated as new information and resources become available.

In order to help identify gaps in the availability of service information, NASTF will accept feedback from service technicians. Any problems locating or obtaining service information through the sources listed in this matrix may be reported directly to NASTF by submitting a NASTF Service Information Request Form.

Information Request Forms

NASTF asks for assistance from service technicians and others in the field when gaps in information are encountered.

The Service Information Request Form is filed by an automotive service provider with respect to a specific vehicle that such service provider is unable to repair due to an alleged failure by the Manufacturer to make available either service information or tools.

The Tools Data Information Request is filed by an automotive tool or equipment company seeking specific tool information that is alleged to be unavailable.

Contacting NASTF

For information regarding NASTF contact Mary Hutchinson, NASTF Administrative Director, at (703) 669-6643 or click here to e-mail.