NASTF Information Requests

Tracking: 97 Status: Closed
State: NJ Name: John
Category of Request: Reprogramming Manufacturer: GENERAL MOTORS

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
I needed a VCI # to program a new GM SIR module on a 2007 Chevy Tahoe involved in an accident. Vehicle VIN #1GNFK13087R109423
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The TIS program gives a Technical Assistance Center phone # but an outside tech can not call this phone # because ONLY a dealer tech is allowed. I then called a local dealer and they told me that the only way the VCI # would be released by GM was to have the car ONLY at the dealer with a dealer Repair Order # available. This was the same issue I had with a Secuity Code on a 2005 Pontiac GTO. The VCI # was available at one time on the GM website but GM thought it was in their best interest to remove this feature from their website. Again I lost another car to a dealer even though I own a TECHII and pay a $1400 yearly subsription to GM for software that can not finish a job. This 2007 Tahoe has about 20+ controllers on board. What worries me is that GM is only concerned about giving up info on just the PCM to comply with NASTF but what about when it comes to replacing other controllers on board?
Other Comments or Concerns
Notes
Steven Douglas - 10/11/2006 3:23:50 PM
General Motors contacted the techinician derectly and explained to him that the VCI function was removed from the "no charge" calibration look-up for safety reasons. VCI numbers are to be obtained through the distributor the TIS software was purchased from. The technician was ok with this.
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