NASTF Information Requests

Tracking: 961 Status: Manufacturer Responded - Action Pending
State: IL Name: Kevin
Category of Request: OEM Special Tools Availability Manufacturer: 2019 MAZDA 3

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Blind spot radar calibration
Description of Information not available
Mazda cloud based diagnostic system called MDARS
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The 2019 Mazda 3 uses a new cloud based diagnostic platform called MDARS. We contacted Mazda and were told that it is dealer only at this time. We were told it is "at least a couple of months away". Given that these vehicles are on the road and needing out of warranty repairs the equipment necessary to perform those repairs must also be available.
Other Comments or Concerns
Notes
05/28/19 - Sent a note to the Tool and SI manager at Mazda. Received the following response: Mazda Japan (MC) has been having issues with this new software (MDARS) for the 2019 Mazda3 that even our dealers struggle with. We continue to get updated versions of the software from MC every week with fixes and additions. Because of this, MC isn’t ready to release to the Aftermarket. I have sent a request to MC asking for a more accurate timeframe using this request as an example of why we need it for the Aftermarket as soon as possible. In this case, the vehicle would need to go to a dealer for BSM radar calibration. 05/29/19 - PM'd with Kevin on slack and communicated the response from Mazda.
0 - 06/22/2019
Visiting L.A. and will connect with Mazda at that time.
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