NASTF Information Requests

Tracking: 96 Status: Closed
State: NJ Name: John
Category of Request: Reprogramming Manufacturer: GENERAL MOTORS

Have you checked the OEM website?
Description of Repair unable to perform
PIM Security code to line up the ECM with the PIM module using the GM TIS software. The vehicle in question is a 2005 Pontiac GTO with Austrailian electronics on board. The ECM was damaged in by a shop during a routine repair and I was called to the shop to program a new ECM purchased from a GM dealer. After the ECM was reprogramed my GM TIS software directed me to link the PIM and ECM modules.Once this TIS feature was selected a window came up for me to enter a security code. Vehicle VIN#6G2VX12U26L531688
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
The TIS program gives a Technical Assistance Center phone # but an outside tech can not call this phone # because ONLY a dealer tech is allowed. I then called a local dealer and they told me that the only way the security code would be released by GM was to have the car ONLY at the dealer with a dealer Repair Order # available. Now I have no choice but to lose this job to the dealer even though I own a TechII and a $1400 TIS subscription.
Other Comments or Concerns
Steven Douglas - 10/11/2006 3:36:20 PM
The owner of the vehicle was supplied with a card when the vehicle was purchased containing the PIM code needed to link the PIM and ECM. The technician was able to program the vehicle using the information provided by the vehicle owner. Sincerely, General Motors