NASTF Information Requests

Tracking: 95 Status: Closed
State: FL Name: Tami
Category of Request: Other or Non-Vehicle Specific Manufacturer: LEXUS

Have you checked the OEM website?
Description of Repair unable to perform
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
This message is for Mark Saxonberg. Dear Mr. Saxonberg, I am requesting that you look into the way your information is displayed in your service matrix. I am seeing a lot of misinformation given out by your service managers and techs when it comes to lost master keys on the newer Toyota and Lexus models where the ECM does not need to be replaced. As you know, you now have the ability to do an immobilizer reset with your diagnostic scan tool however, your service techs don't know this. Your customers are still being told that they have to replace the ECM. This is not an isolated incident and I'm hearing this information from many of my customers from all across the US. I think the problem lies with the way the information is presented in the TIS. When the techs look up what they need to do when it comes to lost keys or adding keys the first service bulletin they come to talks about replacing the ECM. Unless you know TSB SS005-01 exists then you don't even know it is there. Thank you for your time. Sincerely, Tami Calhoun Frank's Locksmith Cocoa, FL
Other Comments or Concerns
Steven Douglas - 10/2/2006 12:50:33 PM
Thank you for you recent NASTF inquiry regarding support for immobilizer reset on Toyota and Lexus vehicles. My understanding of your questions/comments/requests are as follows: Your Request #1: You would like us (Toyota Motor Sales USA) to review information in our "service matrix" for information that is potentially misleading our dealership personnel. <> Your Comment #3: You believe that our TIS search engine may be contributing to technician misunderstanding by improperly prioritizing relevant information. <