NASTF Information Requests

Tracking: 935 Status: Manufacturer Contacted
State: TX Name: Nathan
Category of Request: OEM Special Tools Availability Manufacturer: 2013 FREIGHTLINER CASCADIA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to perform any repair which requires the use of diagnostic software Diagnostic Link Professional version.
Description of Information not available
Diagnostic software Diagnostic Link Professional version is not available to the general public either on short term or long term basis.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have contacted dealer-helpdesk@daimler.com and was given this answer "DiagnosticLink Professional is available to fleets with a warranty agreement, which would be initiated by your local Freightliner/Western Star dealership. This would unlock the subscription option for DL8 professional , but would only have the yearly option for the time frame".
Other Comments or Concerns
Freightliner is maintaining a monopoly for their dealers by NOT allowing anyone or independent repair shops access to the diagnostic software professional version. Even replacing a hazard light switch requires the diagnostic software professional version because the switch needs to be programmed. This monopoly is unnecessary and causing great economic damage to truck owners as well as safety hazards on the road ways because trucks are not being repaired property and in a timely manner.
Notes
0 - 03/30/2019
Sent a request for purchase process to www.dtnaconnect.com.
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