NASTF Information Requests

Tracking: 909 Status: Closed
State: FL Name: Rex
Category of Request: Website Navigation/Administration Manufacturer: 2008 MERCEDES E350 4MATIC

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
We are not longer able to successfully submit a Theft Related Parts order form on the Mercedes TRP website. Every time we fill out the form, it comes back with a notice that states: Sorry, we are unable to continue. Please try again later. My local Mercedes Dealer parts representative states that others in the area are not having the issue. He can not however point me to someone in the Mercedes Benz organization to which I might ask for help. We have had this issue for several weeks. I can find no link for help on the Mercedes website
Description of Information not available
Every time we fill out the form and submit it, we receive back with a notice that states: Sorry, we are unable to continue. Please try again later. My local Mercedes Dealer parts representative states that others in the area are not having the issue. He can not however point me to someone in the Mercedes Benz organization to which I might ask for help. We have had this issue for several weeks. I can find no link for help on the Mercedes website
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
No where to seek help with this issue
Other Comments or Concerns
Notes
Donny Seyfer - 08/31/2018
Verified that the VSP account is still active and that MB USA is interacting with the NASTF Registry. There have been a couple of other calls on errors with the TRP forms. Alerted MB USA staff. MB does maintain a contact us piece on their website https://www.startekinfo.com/StarTek/as_contactus.jsp
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