NASTF Information Requests

Tracking: 907 Status: Manufacturer Responded
State: OH Name: Mike
Category of Request: Reprogramming Manufacturer: 2013 FORD FIESTA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to complete programming of replacement ABS module due to as-built data not available.
Description of Information not available
As-built data not available due to server problem.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted motorcraftservice.com about problem and received response that data for this vehicle is not available due to server fault and resolution time frame is undetermined.
Other Comments or Concerns
This issue has affected others already concerning access to as built data as discussed on iATN. Is there a better way to handle each case instead of waiting in limbo for a resolution? Maybe a case # and someone to contact if resolution is not reached after a certain time frame like 48 hours?
Notes
Donny Seyfer - 08/28/2018
Motorcraft service As Built vendor has repaired the system and it is functional again. Thanks for letting us know it was down Mike
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