NASTF Information Requests

Tracking: 880 Status: Closed - Unresolved/Referred
State: CA Name: Mark
Category of Request: Security Information Manufacturer: 2015 TOYOTA HIGHLANDER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to obtain security codes to program new key. Dealer site will only release codes to U.S. and Mexico markets. No codes available to Canada. Had to use California in address field as your site does not have Canadian address field.
Description of Information not available
No security codes provided for Canadian vehicles
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Went to OE website. On front page found the non Canadian codes disclaimer.
Other Comments or Concerns
Notes
Donny Seyfer - 04/23/2018
This SIR is from a Canadian VSP. Toyota CA does not currently provide key codes in Canada however a VSP can perform immobilizer resets in Canada using the same Toyota process as US VSPs. Toyota Canada, Toyota US and NASTF have discussed supporting Canadian VSPs. We are going to revisit this issue when SDRM 2.0 releases.
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