NASTF Information Requests

Tracking: 875 Status: Manufacturer Responded
State: MD Name: Aaron
Category of Request: Website Navigation/Administration Manufacturer: 2017 FORD TAURUS

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
All aspects of repairs. Optional systems are often not apparent to a shop technician, especially in the case of ECU-based systems, like ADAS systems. For instance, a body shop that is trying to determine if a vehicle has optional blind-spot detection, or Emergency Braking, and when they do their pre and post scans are not known on web site. Shops don’t have a reasonable way to know if that particular vehicle has those systems and ECUs are not responding (because they are broken), or if that vehicle never had those systems/ECUs in the first place (because it was not ordered with that option).
Description of Information not available
Need VIN-specific OEM build data which describes what systems are on vehicle when it left the factory. OEM dealers typically have access to this information via internal system, but is not available on Ford site.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Checked OEM site.
Other Comments or Concerns
Notes
Donny Seyfer - 04/09/2018
Ford responded that the information is available by using a motorcraftservice.com subscription, enter the VIN in Vehicle ID, click on OASIS and on the right side of the screen in the vehicle information area click on the red text that reads "additional information" This will bring up a window with the breakdown of the vehicle build data and system ID codes.
Donny Seyfer - 04/24/2018
Ford Supplied Screen Capture:
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