NASTF Information Requests

Tracking: 874 Status: Closed - Requester Satisfied
State: MA Name: Jonathan
Category of Request: Security Information Manufacturer: 2002 VOLKSWAGEN EUROVAN

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I am attempting to program a key on a 2002 Eurovan and I am getting a FAZ1058E error code in ODIS. This is a recurring issue for me as I was unable to perform immobilizer adaptation of an instrument cluster in a early mode Audi TT a few months ago.
Description of Information not available
I am unable to perform immobilizer functions on early model VW/Audi products (Immobilizer 3 and back?) using ODIS with an OE VAS 6154 interface. I am however able to perform immobilizer and component protection functions on newer models from roughly 2005 and newer.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I originally reached out to VW/Audi in regards to an 01 TT I could not adapt the immobilizer on. I sent help requests through both the OE website and the ODIS error reporting system built into the scan tool with no resolution. I then reached out to NASTF and was forwarded to a VW/AUDI contact who had me verify licenses, certificates and other credentials with no resolution. Eventually they stopped replying to my emails somewhere in November. I had hoped it was just an issue with that one particular Audi as I was still able to adapt newer models. Now that the Eurovan is giving the same issues I have reached back out to the same contacts and all they can tell me is that they sent it to "Germany" to see why the error was occurring with no further response.
Other Comments or Concerns
Notes
Donny Seyfer - 04/06/2018
VW Response: We spoke to Mr. Dickerman yesterday. Travis actually took control of his Scan tool from our office. There were some authentication errors with communications between the scan tool and the server that we could not resolve remotely. When a vehicle like this 2002 Eurovan reach a certain point in their life there could be many parts that have been exchanged and we know the lock cylinders were replaced at some point. We also could not verify the source of the key. Allegedly it was purchased at a dealer but could not be confirmed. Then there is the internet connection. Another unknown. We know from our records that the “test Plan” for key adaption on Eurovans does work. So in summary, Mr. Dickerman was happy for our assistance but we couldn’t find the answer on this particular car. His comment about being unable to perform earlier immobilizer functions also could not be confirmed (no documentation on what vehicles and years). We asked if he had successfully done any immobilizers recently and he said he had.
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