NASTF Information Requests

Tracking: 859 Status: Closed - Requester Satisfied
State: IL Name: Timothy
Category of Request: Reprogramming Manufacturer: 09 VW ROUTAN

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
4 digit PIN# for WCM and PCM SKEEM. Brand new PCM. NO ONE can get pin. Bought new computer from dealer need to perform Imobilizer.
Description of Information not available
Procedure for security doesn't include Routan. Chrysler PIN not compatible.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Called many support #. Erwin, Helm. Emailed helm support. Previous NASTF case stated issue was resolved. This is incorrect - looks like nothing been done. Because I had same thing happen in a past. This is bad for keys, PCMs configuration reset in WiTech.
Other Comments or Concerns
Previous case from NASTF # 803 Paul Soar - 05/08/2017 The Routan is based on a Chrysler system. The vehicle requires the use of a wiTech device and uses a procedure similar to Chrysler vehicles. VW support was able to supply the requester with the correct security PIN. VW is now updating their key code information to include PIN codes for Routan.
Notes
Donny Seyfer - 02/22/2018
Routan is an outside purchase and resale for VW. If you need a Routan Pin you must possess a NASTF Vehicle Security Credential and contact techinfo@vw.com. Please note this is not a technical support line. This office has direct access to the Routan information that cannot be accessed through VW's regular VSP portal. When contacting VW do not put your VSC information in the email. Include the VIN, A copy of your D1 form and a good contact phone number.
Donny Seyfer - 04/20/2018
<<<<<<<< Note>>>>>>> as of 4/19/18 Routan Key Codes are available on the VW key site.
Home