NASTF Information Requests

Tracking: 857 Status: Closed - Requester Not Satisfied
State: FL Name: Jaime
Category of Request: OEM Special Tools Availability Manufacturer: FCA CHRYSLER

Have you checked the OEM website?
Description of Repair unable to perform
Please refer to . The article states "Not available for Aftermarket/TechAuthority Users".
Description of Information not available
Diagnostic tool a dealership has access to is NOT available to the aftermarket.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Attempted to perform step-by-step instructions that allow DEALER Connect users to have the tool - without success.
Other Comments or Concerns
The KB article states it "will be made available for purchase to the aftermarket later this year". Are the dealers paying for the access to this tool? If the dealers aren't required to pay for this is it fair for the aftermarket to do so?
Donny Seyfer - 02/22/2018
FCA response: That is an incorrect statement in the KB article. The DRB III Emulator has been available for purchase by the aftermarket for years. We will get the article updated to remove the incorrect statement.
Donny Seyfer - 03/21/2018
Reopened for further input on the change in the tool from FCA. FCA Update: FCA believes that it has satisfied the aftermarket requirement of having use of the DRBIII Emulator by providing them the exact same functionality as the DRBIII Emulator used by our franchised dealerships. The difference in the DRBIII Emulators is simply the install process and the launch of the DRBIII Emulator however once installed and launched it performs the exact same functions because outside of the launching and device connection it is the same software. For our franchised dealerships we currently launch the DRBIII Emulator from wiTECH however that is going away since we are sun downing wiTECH (replaced with wiTECH 2.0) and will then provide our franchised dealerships with a standalone DRBIII Emulator that will not be embedded in wiTECH. The aftermarket must purchase the DRBIII Emulator from Controller Technologies Corporation (CTC) and included in that purchase is the hardware device provided by CTC that allows a secure connection to the vehicle.