NASTF Information Requests

Tracking: 852 Status: Closed
State: IL Name: Timothy
Category of Request: Security Information Manufacturer: Mutiple JAGUAR AND LANDROVER ALL

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Hi. Please help us. Unable to program new ECM. Unable to register keys.
Description of Information not available
Since LSID cant be verified. Option for configure new ECM is not available in SDD under Service Procedures. Same goes for security functions.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
JLR has been notified with picture provided. I was promiced resolution. This issue been noted prior on their server, but worked most of the time. I been keeping 2 custumers cars. I can see issue with keys but PCM is emission related component.
Other Comments or Concerns
LSID vv5t2w66 All logins can beprovided upon request. I hace yearly subscription to JLR. Just not right to be treated like that for $1700 plus SI.
Notes
Donny Seyfer - 01/18/2018
This problem has been pending since 1/4/18 with other VSPs and shops attempting repairs on Jaguars. David Lowell and I have been in touch and have helped JLR resolve the issue. They are going through their process to get their new website working within the WSDL. They had arbitrarily changed their manufacturer code to JLR when they combined the sites but the WSDL specifies a two digit code
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