NASTF Information Requests

Tracking: 850 Status: Closed - Requester Satisfied
State: KY Name: Levi
Category of Request: Reprogramming Manufacturer: MERCEDES BENZ

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to use the Xentry Pass Thru software.
Description of Information not available
Can not get StartKey.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Help email on website with no response Called Help Desk was refereed to Mirek Koziel 201-573-4306 11/30/17 Called Mirek Koziel 201-573-4306 left message 11/30/17 no return call to date. Eamiled Mr. Koziel on 11/30/17 requesting StartKey Assistance Eamiled Mr. Koziel on 12/6/17 requesting StartKey Assistance Eamiled Mr. Koziel on 12/19/17 requesting StartKey Assistance Eamiled Mr. Koziel on 12/29/17 requesting StartKey Assistance Received 12/17-01-02/2018 update and installed on 12/29/17 Eamiled Mr. Koziel on 1/17/18 requesting StartKey Assistance
Other Comments or Concerns
I purchased the Mercedes-Benz J2534 Pass Thru software. I received the DVD in October. I have it installed on a P/C. Just still have not been able to get it to work. I followed the instructions I found on the DVD once I got it installed. But it will not let me access anything. I have question about the StartKeyCenter. As per the instructions I open the SmartKeyCenter. After it runs it says it should have a green check mark. It shows an error message and says "No StartKey available. Please order your personal StartKey as soon as possible via usual order channels". I was under the impression that the StartKey was included with the purchase of the Mercedes-Benz J2534 Pass Thru software. After installing the last update the StartKey option has change to the ConfigAssist. I run the ConfigAssist and get an error message "Unable to find valid StartKey on server".
Notes
Donny Seyfer - 01/28/2018
This email slipped by me. I did not take any action until today. I passed to Dan Selke for review and emailed an apology to Mr. Johnson.
Donny Seyfer - 02/22/2018
Response from Mr. Johnson: Thank you again for the help!!! Oddly enough I got a call from Merik about 4:00 pm today. It was like magic. 10 minutes on the phone with him and I was up and running. He set my account activation date to today. So that I have 12 months from today till it expires.
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