NASTF Information Requests

Tracking: 849 Status: Closed
State: MA Name: Edward
Category of Request: Reprogramming Manufacturer: 2006 JEEP COMMANDER XK

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
immobilizer /wcm replace reprogram function,
Description of Information not available
shut down of witech 1.0 and upgrade to 2.0 a variety of vehicle lines software is unable to complete the process, Chrysler has allowed dealers only to retro 1.0 to service these needs.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
contacted witech premium support ,agent attempted to get authorization to temporarily re enable 1.0 ,it would have been a simple process but because im independent not dealer was declined, I am in ma. a right to repair state and that is a direct violation of this states right to repair act law. never mind the fact that anyone subscribing to witech is paying for the ability to have dealer level software. it should be available to us until their software development resolves the issue.
Other Comments or Concerns
this is only the third change in witech since its inception where we independents have had to purchase a whole new basically scan tool, vehicle comm. module and subscription ,we have paid enough haven't we ,so give us what we pay for please.
Notes
Donny Seyfer - 01/18/2018
Frank Krich reached out directly to the client by phone as i was in meetings all day. He explained that the help desk had supplied incorrect info. The WiTech 2.0 can be used for this procedure.
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