NASTF Information Requests

Tracking: 848 Status: Closed
State: TX Name: Rick
Category of Request: Reprogramming Manufacturer: 2004 JAGUAR X-TYPE

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
Unable to program replacement PCM as the Trust center for security access has been down for two days. The system has also been intermittently having problems for about three weeks.
Description of Information not available
SDD, the Jaguar and Land Rover factory scan tool, will not perform any operations relating to PCM replacement or security.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contact manufacturer directly at the support e-mail address.
Other Comments or Concerns
The system has also been intermittently having problems for about three weeks.
Notes
Donny Seyfer - 01/28/2018
Jaguar and Mr. Layton have been contacted and have been in the loop. Expected resolution to this and other JLR related SIRs on 2/1 We were working on this earlier than the SIR with Mr. Layton.
Donny Seyfer - 02/22/2018
JLR resolved. I asked Rick to perform his operation and confirm that it worked. Received a confirmation that afternoon.
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