NASTF Information Requests

Tracking: 817 Status: Closed
State: IA Name: Harold
Category of Request: Reprogramming Manufacturer: 2007 CHRYSLER 300

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Using WiTech 1 had to purchase 1 month subscription 7:41 CDT this morning and still is not activated, also purchased 3 day TechAutority subscription I can't use because Chrysler won't activate subscription. Also why did they quit offering 3 day WiTech subscriptions, Fiat not making enough off of the aftermarket?
Description of Information not available
Subscription not activated
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Talked to AE Tools for support and they say it Chrysler not activation subscriptions.
Other Comments or Concerns
Notes
Paul Soar - 07/18/2017
FCA has been contacted. NASTF is waiting for a reply.
Paul Soar - 07/19/2017
FCA is working to address the situation with the customer. More information soon.
Paul Soar - 07/31/2017
FCA and AE tools did contact the client to verify activation. FCA's policy for subscription activation is 24-48hrs. In this case, the client did receive the activation of his subscription within the 48 hour window. FCA currently only offers subscription based access to wiTech 1.0 only in 3 day or 1 month cycles (please note: wiTech 1.0 is do to sunset this year). More information about wiTech can be found at https://www.nastf.org/i4a/pages/index.cfm?pageid=3644 or at https://www.fcawitech.com.
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