NASTF Information Requests

Tracking: 816 Status: Closed
State: CA Name: Avishay
Category of Request: Security Information Manufacturer: Any MINI ANY

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
Order keys is impossible for the mini system
Description of Information not available
After contacting bmw group for a few days a didn't got any answer back from them yet.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Calling, emailing the mangers in charge and calling the customer service department, used to contact directly with a manger name Dan but he left few weeks ago.
Other Comments or Concerns
We used to have issues with the system and key ordering for the first 2 years, bmw worked so hard to resolve phone calls issues and key delivery issues quicker than ever, for the last few weeks after Dan quite the system got messed up again and key order have small issues but key delivery is a mess and takes few days rather than 24-48 hours to receive.
Notes
Paul Soar - 07/20/2017
This issue was resolved before the SIR was fully in process. BMW did contact the client and the client was able to order the necessary keys.
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