NASTF Information Requests

Tracking: 815 Status: Closed - Insufficient Info from Requestor
State: VA Name: James
Category of Request: Reprogramming Manufacturer: 2009 MITSUBISHI LANCER ES

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Purchased one day Mitsubishi subscription, downloaded Mitsubishi J-2534 software, tried on 2 different laptops with both our Bosch Mastertec M-VCI and Drew/Snapon Pass Through Pro II (both listed as compatible J-2534 tools). Both laptops and J-2534 Tools connected to vehicle but would not load/update/flash ECU calibration.
Description of Information not available
How to make the Mitsubishi J-2534 software load/update Mitsubishi ECU
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Contacted Snapon tech support for passthu Pro who confirmed that device was working properly and communicating with vehicle and that the Mitsubishi J-2534 software was the problem. Downloaded Drew Technologies Toolbox which state Mitsubishi J-2534 software is having issues communicating and flashing PRE-Can vehicles and some require special cable or adapter confirmed before purchasing subscription that neither were required for 2009 CAN vehicle on https://mitsubishitechinfo.com/epacarb/PCMUpdates.pdf table page 21.
Other Comments or Concerns
vehicle still needs PCM ECU programmed, did not see a contact number or email for Mitsubishi J-2534 software aftermarket support
Notes
Paul Soar - 07/17/2017
The contact for this type of issue is through the email link of webmaster@mitsubishitechinfo.com. The contact information is located at the bottom tool bar at https://mitsubishitechinfo.com/epacarb/. The client was advised to attempt this contact first, to see if it could be resolved in a timely manner.
Paul Soar - 08/04/2017
After numerous attempts, the client did not respond. The SIR is being closed invalid due to lack of information. If the client responds, the SIR could be reopened.
Home