NASTF Information Requests
| Tracking: 809 | Status: Closed - Requester Satisfied |
| State: FL | Name: Garland |
| Category of Request: Reprogramming | Manufacturer: 2012 DODGE DURANGO |
| Inquiry |
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Have you checked the OEM website?
Yes
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Description of Repair unable to perform
It appears for over a week now, on multiple Chrysler products, any WCM function is stopped with the message "negative response 0x22 WCM locked". I have verified through forums such as iatn that this is system wide for Witech 2.0 as it is cloud based. I verifed also on my personal vehicle with correct pin number (2010 Dodge Ram). When attempting to replace PCM, security function in WCM can not be performed. I was able to renew my license short term for Witech 1.0 in order to complete the task, but that tool will no longer be supported soon. I have received no answers from any Witech tech support portal that i can access. We need an answer as to when this will be corrected, and why it is occurring (rumor says FCA is transitioning to rolling code pins for earlier vehicles)
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Description of Information not available
WCM lock out due to fault in Witech 2.0 aftermarket system.
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Description of steps taken to obtain information (help/contact function on website, websites, etc.)
See above.
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Other Comments or Concerns
The purchase and lisencing of OEM systems and tools should require at least some basic tech support information...it appears as if FCA tech support is a one way street with information, no reason or time frame for resolution can be given.
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Notes
Paul Soar - 06/07/2017 FCA has identified the issue and it is developing a solution.
Paul Soar - 06/20/2017FCA was able to install a fix on 6/15 with the current version of WiTech 2.0. Programming appears to operating without errors at this time.
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