NASTF Information Requests

Tracking: 805 Status: Closed
State: VA Name: Matthew
Category of Request: Reprogramming Manufacturer: MERCEDES

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Unable to obtain programming software activation
Description of Information not available
the software license
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
we sent payment back in feb if I remember right. Filled out the form and it was accepted by mercedes. After receiving discs in march I made several calls and was given many excuses until in April someone named "Shawn" said the problem was with "Mirek" not activating our software and we needed to email him directly. I emaileed him directly for the past three weeks and have had no response. Someone sent me to your site to let you know. Any help would be appreciated. Lost customre a long time ago but just want the software I paid for at this point.
Other Comments or Concerns
Notes
Paul Soar - 05/09/2017
Mercedes has been contacted. NASTF is waiting for a reply.
Paul Soar - 06/06/2017
MBUSA has recently released their new J2534 software is called "XENTRY Pass Thru". It is available as a Blue Ray disc. *It requires a license and a yearly subscription fee. *It requires a J device/box and PC (just like before). *The software will be delivered every other month for the duration of the subscription (one year). *Requires a license agreement, order form, payment (just like before). All forms available at www.startekinfo.com. Go to left side bar, under MB Workshop Resources > choose Pass Thru Software. * There is no time frame on how long it will take to receive it. - Paul Soar - 06/23/2017
The J2534 disc activation did occur after some months. The activation requires an additional completed application (Application of XENTRY FLash / V Max User ID) to be submitted along with a copy of the Users Photo ID before the license will be sent. Once the application is received, the activation is sent. MB, at this point, is currently issuing the J2534 disc, once the disc is received, the application can be filed with MB and the license/activation is emailed to the user.
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