NASTF Information Requests

Tracking: 801 Status: Closed
State: TX Name: Allen
Category of Request: Reprogramming Manufacturer: 2002 FORD EXCURSION

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Programmed above vehicle using the Tear Tag and As Built information from motorcraftservice.com. After programming PCM is setting trouble codes P1105- (PCM) - Dual Generator Upper Fault and P1106- (PCM) - Dual Generator Lower Fault. Vehicle is not equipped with Dual Generators.
Description of Information not available
Is the calibration being installed by IDS (2U7A-12A650-HPA) for a single or dual generator vehicle?
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Researched vehicle using OASIS, it is not listed as originally equipped with dual generators. Contacted support on motorcraftservice.com through the "Contact Us" link, was told "Vehicle diagnostics and repair, and part verification is beyond the scope of our support." Contacted Ford dealership to check the listed PCM part number in their catalog, they showed it as 2C3F-12A650-AE. When this number is entered into IDS it programs the vehicle with 2U7A-12A650-HPA.
Other Comments or Concerns
Vehicle wiring and underhood stickers all are for a single generator vehicle, vehicle does not apper to have been modified. The As Built data site has been offline several times in the last few months, sometimes for several days at a time. This is the ONLY source of information needed to properly perform Ford module programming. Additionally, I have had several instances of incorrect As Built information causing problems during module programming (PCM, BCM ABS) and have had to wait up to two days for Ford Engineering to research and correct the problems.
Notes
Paul Soar - 04/27/2017
Ford was contacted. NASTF is waiting for a reply.
Paul Soar - 05/04/2017
They have looked into the As-Built data and have determined that the As-Built data does not have configuration data that is relative to the generators. It is unlikely that the problem is caused by the As-built data that was input-ed. 2)A single generator vehicle does not have a connection to the PCM, (wiring diagram 12-2). A dual generator does have an input to the PCM (wiring diagram 12-3 & 12-4). If there are any wiring errors at the PCM, then the PCM may assume that there are dual generators. The pins at the PCM need to be verified. 3)On the issue of Ford support, Ford support focuses on the operation of the diagnostic tools itself. When it is related to issues with the vehicle (technical support), they generally do not provide support.
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