NASTF Information Requests

Tracking: 8 Status: Closed
State: TX Name: Carlos
Category of Request: Other or Non-Vehicle Specific Manufacturer: VOLVO

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
VADIS, IVADIS
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
They have raised the pricing for VADIS and IVADIS. Other manufactures you can buy there diagnostic equipment for a one time fee, but Volvo charges you a yearly fee which now has increased again making it difficult for indipendent shops to be able to afford it. This will hurt the consumer because they will have no choice but to pay the high prices of the dealer.
Other Comments or Concerns
Notes
Bill Haas - 2/10/2005 5:14:20 PM
You were concerned because you believe that Volvo has raised the prices for obtaining service information through www.volvotechinfo.com. While Volvo reserves the right to adjust prices, the changes that you have noticed do not represent an increase in price. Rather, these changes are only a consolidation of the subscriptions Volvo has been offering. For example, to get the same information contained in the new iVADIS-COMPLETE subscription (for 72 hours) previously required the purchase of several subscriptions – iVADIS Complete (original) $31.50; Service bulletins $6.00, Tech-Net Notes $7.00 and (on-line) Wiring diagrams $5.00. These subscriptions total $49.50, which is the price of the new iVADIS-COMPLETE subscription. These changes are in preparation for the transition to Vehicle Information and Diagnostics for Aftersales (VIDA). VIDA will replace iVADIS, VADIS and WSDA. For more information about the changes to subscriptions, please log onto www.volvotechinfo.com and click the link: Click Here for information on subscriptions. You also asked about Volvo charging subscription fees instead of one-time charges. In short, subscription based access is more appropriate for the service provided to you by Volvo. For example, when you purchase a VADIS-Complete subscription you are not purchasing a static product. Rather, you will receive all updates during the duration of your subscription. This includes updated VADIS DVDs as well as access to updated Service Bulletins, Tech Net Notes and (on-line) Wiring Diagrams. Through the Web Software Download Application (WSDA), which is included in the VADIS-Complete subscription, you may purchase and download the latest software available each vehicle you are repairing. Finally, Volvo's subscription based approach includes automatic upgrades to the latest application. This means that subscribers with active subscriptions to current solutions (iVADIS, VADIS & WSDA) will be automatically upgraded to comparable VIDA subscriptions for the remainder of their subscriptions. Thank-you for the opportunity to address your concerns. Service Operations, Volvo Cars of North America, LLC
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