NASTF Information Requests

Tracking: 792 Status: Closed
State: NH Name: Michael
Category of Request: Reprogramming Manufacturer: 2017 INFINITI QX30

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Vehicle came in from a body shop after collision repairs. SRS module was replaced, original module was not available for for replacement procedure. Reading through a TSB on replacing this module, located on the the Infiniti site, the procedure would still work but a file would be required from Nissan FAST-Link. When I started, I made sure that I had an active subscription for the consult software, also the Consult software is up to date (65.12). NOTE: I am using the complete setup purchased from Bosch; the Toughbook, interface, programming and security cards. When plugged into the vehicle, reading the VIN, logging in with my Tech Info username and password and selecting SRS module went off fine. The problem was that on the page where I could select "before", "After" and configuration, the only button that funtioned was the "configuration". According to the TSB, if the original module was not available, you should still be able to select the "after" button which would bring you to the FAST-Link file loading page. No matter how I tried, those buttons would never illuminate. I was never able to get beyond this section and the SRS module would not program. I have a screen shot but there is no means to upload it in this form. The vehicle was brought to the local Nissan dealer, who apparently programmed it without a hitch. I am curious and concerned how they were able to program it where I was unable to, when we were using the same equipment. I am hoping to be able to have someone in Nissan help explain why this happened.
Description of Information not available
Aside from the issue above, it became clear the next hurtle that would need to be overcome was access to Fast-link. There is access to this on the Tech Info site. I had been emailing their help email through this and the person Nick (who was great to work with), tried to get it for me. He cancelled the request when I told him the car left. My concern though is he was not sure if he could get it for me, which if that were the case I wouldn't have been able to flash it either. How can people in the aftermarket get the required info when FAST, or other type of information is required?
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I had emailed the Tech info tech support, also called upon other diagnostic professionals at the dealer and other independents looking for their past experiences with Nissan programming issues
Other Comments or Concerns
In summary, I am looking to learn how, aftermarket professionals can get access to the information required when programming vehicles where FAST-link files are required. Also why my registered, Consult 3+ was unable to gain access to the programming section of the SRS module o the QX30. Thanks
Notes
Paul Soar - 04/05/2017
The manufacturer was contacted. NASTF is waiting for a reply.
Paul Soar - 04/13/2017
The Consult III plus software is the same version as the dealer version. Nissan could not come to a conclusion on the issue without knowing the screen flow that occurred. These "FAST linked" csv files are a relatively new process for Nissan and Infiniti and there was some confusion with the support team on these files. The process has been corrected. If needed, additional explanation of the "FAST linked" file is explained in the Programming section of the CONSULT III plus Operation Manual and also in the service manual. If the file is not available, Nissan asks to email Cust_Assist@tweddle.com and provide VIN, ECU module name and ECU part #. A csv FAST file will be sent.
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