NASTF Information Requests
|Tracking: 78||Status: Closed|
|State: FL||Name: Clyde|
|Category of Request: Reprogramming||Manufacturer: FORD|
Have you checked the OEM website?
Description of Repair unable to perform
can not get ford programming file to open. have uninstalled and reinstalled several times. says download successful. have tried many times, have emailed for ford assistance many times, absolutely no help whatso-ever and have paid for 2 subscriptions.
|Description of Information not available|
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
no responce to several request for help from fords websight. no help whatso-ever.
|Other Comments or Concerns|
Steven Douglas - 3/9/2006 5:00:26 PM
Ford has investigated your complaint and our findings/resolution are summarized below. Thank you for bringing this matter to our attention through the NASTF process. As discussed via the phone, your emails support requests were sent to the broader motorcraft.com help desk and not to the Technical Resources site at motorcraftservice.com and were delayed. We apologize for the corresponding delay in our response. It is our understanding that our support team has been working with you to resolve the problem and you have now been able to download and install the Ford Module Programming application but are using a J2534 device that Ford has not tested nor listed as validated on the site. We believe that we are doing all we can to help meet your needs given the use of this non-tested device and will continue to do so. Sincerely, Ford Motor CompanySteven Douglas - 3/27/2006 9:33:29 AM
Ford responded promptly and diligently until the problem was resolved. The ford rep. spent many hours over several days working with us to resolve the problem. Ford even went as far as sending us an eepod box. The problem was not with sight or our computer but the system we were using.