NASTF Information Requests

Tracking: 762 Status: Closed
State: OR Name: Victor
Category of Request: Reprogramming Manufacturer: HYUNDAI

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I have bought a subscription for a reflash from Hyundai website. After payment, I can no longer access my subscription, so therefore I cannot reflash the car
Description of Information not available
The website does not provide a link to the subscription, no phone number or link to customer support, and no information at all about my access
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have sent 4 attempts of contact through their feedback page, and I have called the local dealer for assistance, which they didn't provide, and I have called the Hyundai America number for customer support, and they told me its not their department, they cant help me
Other Comments or Concerns
Today is my second full day trying to get this resolved, and I cant get anybody from Hyundai who knows what to do, or where to direct my call, or even a refund of my money. Its like they disappear as soon as they get paid.
Notes
Paul Soar - 11/29/2016
Hyundai does not have a phone number for website support. Hyundai's current method for support is through submitting a webform from the HELP contact button on the main page of https://www.hyundaitechinfo.com/. The website help contact is not manned 24 hrs a day, therefore it may take until the next business day to receive an answer. In this case, Hyundai did receive the submissions from the website help. Unfortunately, it took time for them to process the requests. Hyundai did say that they refunded the full charge to the client. The issue of the website access appears to have been temporary and might have been a temporary website glitch.
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