NASTF Information Requests

Tracking: 761 Status: Closed - Request Invalid
State: FL Name: Blondell
Category of Request: Reprogramming Manufacturer: 2015 BMW 745I

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Completion of programming.
Description of Information not available
Cause of programming failure and inability to communicate with multiple platforms
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Called Bmw, drew tech, and snap on rep.
Other Comments or Concerns
After programming failure. unable to communicate with two different J2534 devices. Autel maxisys pro and snap on pass thru 3. It appears to be a incompatibility on software side of istap online. Have you experienced this before?
Notes
Paul Soar - 10/31/2016
NASTF is currently waiting on additional information from the client.
Paul Soar - 11/04/2016
NASTF needs particular information before a SIR can be forwarded to any OEM to insure the request can be researched and resolved. This SIR was submitted without specific information. Specific details like the VIN, the description of ECU in question(if it is a programming issue), what browser was used, and the OEM Logon Id are necessary. The more information that can be supplied, the quicker and the more accurately the situation can be resolved. This SIR was closed as "Request Invalid" because the client did not respond with the needed information. The SIR can be reopened if the client responds.
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