NASTF Information Requests

Tracking: 759 Status: Closed - Requester Satisfied
State: IL Name: RYAN
Category of Request: Electrical - Starting, Charging, Lighting, Air Bag (SRS), Safety Manufacturer: 2015 MAZDA 3

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
cannot program the new airbag module
Description of Information not available
the website does not have the as built data available to program the new airbag module
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
contacted oem. oem replied as follows: Christopher *** via mazdausa.onmicrosoft.com Oct 13 (4 days ago) to me I can’t find this VIN in our As Built database and probably will not have an answer until tomorrow. Technical Info Cannot be Found Model: MAZDA 3 Year: 2015 VIN: 3MZBM1U72FM****** J2534: I AM FLASHING A RESTRAINTS CONTROL MODULE FOR A 2015 MAZDA 3. THE AS-BUILT DATA IS NOT AVAILABLE 737-01-01
Other Comments or Concerns
this was 4 days ago. have contacted 2 more times with no response
Notes
Paul Soar - 10/24/2016
The As Built data was missing from the database. Mazda needed to retrieve the As Built data from Japan. Mazda is checking into the situation, the data may be missing because the vehicle is still in the warranty system. More information to come.
Paul Soar - 11/04/2016
The As-Built data is missing from the database. This issue would affect 2015 -2017 Mazda3s built in Mexico only. Mazda is currently working to resolve the data base issue. There is no current time line for the completion. If As-Built data is needed, contact MAZDA through the CONTACT US link at https://www.mazdaserviceinfo.com. The support help now has the ability to retrieve the information.
Paul Soar - 01/31/2017
The "As Built" data for the 2015-2017 Mazda 2 and Mazda 3 (Mexico built) was added to the website and is now available.
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