NASTF Information Requests

Tracking: 753 Status: Manufacturer Responded - Action Pending
State: TX Name: Stephen
Category of Request: Other or Non-Vehicle Specific Manufacturer: KENWORTH

Have you checked the OEM website?
Description of Repair unable to perform
I would like to purchase the Paccar Electronic Service Analyst software to aid in troubleshooting Paccar electrical systems.
Description of Information not available
There is no link to purchase this software.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have tried Paccar's, Kenworth, and Peterbilt's websites.
Other Comments or Concerns
Paul Soar - 10/17/2016
Paul Soar - 12/09/2016
PACCAR is currently in the process of setting up the structure for the ability for an ISP to purchase the PACCAR Electronic Service Analyst software. PACCAR is working through the logistics of setting up a non-PACCAR service provider. Currently, this is a work in progress while working on coordination between different PACCAR divisions.
Paul Soar - 02/10/2017
Paul Soar - 03/08/2017
NASTF will continue to monitor the progress about the specifics of this software and will update when additional information as it becomes more clear.
Paul Soar - 03/14/2017
Paul Soar - 04/17/2017
PACCAR is working with their IT support department to make ESA available to independents. The time line for this project will be approximately a year. During that time PACCAR will take each ISP's request for information on a case by case basis.
Paul Soar - 06/09/2017
The updates are still in process. Because this change will require incorporating the ISP access within the current PACCAR dealer interface, the scheduled completion is tentative for sometime in 2018. PACCAR will continue to take individual requests for service information, if needed, until the electronic database is available to independents.
Paul Soar - 07/03/2017
NASTF will continue to monitor the progress.