NASTF Information Requests

Tracking: 746 Status: Closed - Unresolved/Referred
State: VA Name: Michael
Category of Request: Electrical - Starting, Charging, Lighting, Air Bag (SRS), Safety Manufacturer: 2014 DODGE JOURNEY

Have you checked the OEM website?
Description of Repair unable to perform
customer bought a dealer installed remote start kit from the local Chrysler dealer for me to install. before it will function the remote start sales code must be added to the vehicle on the Chrysler servers at then I download the updated as built data to the vehicle with my witech. the dealer won't add the sales code, I emailed Chrysler & Chrysler witech support. they referred me to ae tools who handles all aftermarket witech sales & support (I have an active license & support with them). ae tools tell me they could add the sales code up to about 2 weeks ago, now they no longer can log in & perform this particular function
Description of Information not available
no way for me as a non dealer to perform this function
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I talked to the parts sales guy & a service writer at the dealer that sold the kit, I checked with ae tools who support aftermarket witech systems. I used the contact us box on the tech authority website, I emailed Chrysler dealer witech support. they all said they couldn't or wouldn't help
Other Comments or Concerns
Paul Soar - 08/07/2016
NASTF contacted FCA and is waiting for a response. - Paul Soar - 12/09/2016
FCA is still reviewing this request.
Paul Soar - 03/08/2017
FCA has considered this request, but because this is related to a installed dealer option, there are complications. When this option is installed, it requires access to Dealer Connect to change the "as built" info. Dealer Connect requires a dealer log on. Because this is a dealer accessory and requires access to Dealer Connect, FCA has not made available (to the independents) the ability to change the "as built" information. NASTF is still monitoring this situation to see if changes can be made. FCA is considering if a change could be made. NASTF will update the request when more information comes available.
Paul Soar - 06/09/2017
FCA does not see SIR#746 as a R2R issue because it is considered a "dealer-installed, add-on" accessory. The dealer should not have sold the accessory to an ISP. The programming for this is located within Dealer Connect, not on a server where ISP's can get access. Internal attempts at FCA to provide ISP access to add-on options were unsuccessful.