NASTF Information Requests

Tracking: 738 Status: Closed
State: AZ Name: benz
Category of Request: Reprogramming Manufacturer: PORSCHE

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I am member NASTF have LsiD license, back 2 yrs i had Id log in for Porsche PXN, and certificated, after expired i did contact to DE germany regard my certificated it'S NOT able renew it, i called 770-290-3540 or 770-290-3640 Talked to Mr. ***** concerning about my Porsche PXN for ' Certificated' renew and he be aware did tell me will get back with me, and also i did contact to Porsche PPN in germany DE they also email me state will get it back with me.. also this is about 1-2 monhts now i am stillnot see any email or phone call from porsche pxn or ppn tell me how i can get porsche PXN certificated renew so i can working my customer cars and stuck here in my shop relate for flashing programming keys immo access....please help let me know NATSF can contact to germany Porsche PPN or PXN or usa as well so they step up and taken care for me...........
Description of Information not available
I am member NASTF have LsiD license, back 2 yrs i had Id log in for Porsche PXN, and certificated, after expired i did contact to DE germany regard my certificated it'S NOT able renew it, i called 770-290-3540 or 770-290-3640 Talked to Mr. ***** concerning about my Porsche PXN for ' Certificated' renew and he be awear did tell me will get back with me, and also i did contact to Porsche PPN in germany DE they also email me state will get it back with me.. also this is about 1-2 monhts now i am stillnot see any email or phone call from porsche pxn or ppn tell me how i can get porsche PXN certificated renew so i can working my customer cars and stuck here in my shop relate for flashing programming keys immo access....please help let me know NATSF can contact to germany Porsche PPN or PXN or usa as well so they step up and taken care for me...........
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I am member NASTF have LsiD license, back 2 yrs i had Id log in for Porsche PXN, and certificated, after expired i did contact to DE germany regard my certificated it'S NOT able renew it, i called 770-290-3540 or 770-290-3640 Talked to Mr. Addisu concerning about my Porsche PXN for ' Certificated' renew and he be awear did tell me will get back with me, and also i did contact to Porsche PPN in germany DE they also email me state will get it back with me.. also this is about 1-2 monhts now i am stillnot see any email or phone call from porsche pxn or ppn tell me how i can get porsche PXN certificated renew so i can working my customer cars and stuck here in my shop relate for flashing programming keys immo access....please help let me know NATSF can contact to germany Porsche PPN or PXN or usa as well so they step up and taken care for me...........
Other Comments or Concerns
Notes
Paul Soar - 07/29/2016
Porsche was experiencing a system issue that was preventing the download and reset of certificates. They created a work around solution to allow the clients certificate to be renewed. The client was then able to renew his certificate.
Paul Soar - 08/07/2016
One additional issue was reported. The website does not show the 2010 Panamera when the client attempts to download files.
Paul Soar - 09/02/2016
Porsche is still working on this issue and is expecting a fix soon.
Paul Soar - 12/09/2016
Paul Soar - 01/29/2017
This issue still remains partly unsolved. The client is having issues with the password/certificate. Porsche is still working on the situation with the client. More information to come.
Paul Soar - 02/10/2017
Porsche is working directly with the client to correct the password/certificate issues. Once the clients PC is set up, and the certificate is loaded, this SIR will be updated with more information.
Paul Soar - 02/22/2017
Porsche was able to correct the clients certificate/password issue. The client is able to access Porsche information at this time.
Home