NASTF Information Requests

Tracking: 736 Status: Closed - Requester Satisfied
State: NE Name: Bob
Category of Request: Reprogramming Manufacturer: 2007 JEEP WRANGLER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
When we attempted to re-program the ECM, we got: Connecting to device, Current part #s: 05187158AH, Connecting to device, Loading flash file, Starting flash of PCM ECU, Starting CHRYSLER flash process, Downloading logical block 1 of 2, Downloading Erase SWIL, Erasing logical block, please wait, this may take some time, Downloading physical block 1 of 1Flash process failed - no response received from Transfer Data request. Now, vehicle will not even turn over, much less, start. The ECM can not be accessed, with a scanner.
Description of Information not available
There is absolutely no information available, on NY j2534 issues, from Chrysler. Not on Techauthority, or dcctools.com. Techauthority customer service is absolutely; non-existent. They are rude, & obnoxious.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Numerous calls, to Techauthority (800-890-4038), they are rude, & obnoxious; & simply hang up on you. They are supposed to have a supervisor call you back. We have been waiting; since Friday. Several calls to Drewtech, left several messages (734.222.5228 (option 3)). They do not answer the phone. They called us back, this morning; told us, there was nothing they could do. Their tech support; recommended we pull it to a dealership, & have them fix it. Called Snapon (800 424-7226). They do not know anything. They tell you to call Drewtech; the same Drewtech, that will not answer the phone.
Other Comments or Concerns
This is outrageous. We pay Drewtech, they can't help. We pay Snapon, they can't help. We pay Techauthority, they can't help. We have an irate customer, on our hands.
Notes
Paul Soar - 06/10/2016
There is some FCA J2534 information that will help, including how to get support. A PDF of the J2534 manual can be downloaded at http://kb.dcctools.com/index.php?View=entry&EntryID=328. Section 4.0 (page 21) outlines the process for support for independents. Support must be done through email. - Please note: In most cases, OEMs (including FCA) do not provide tech support to independents unless it is for tools they have validated. FCA lists 4 validated J-devices (listed on page 4 of J2534 manual). The Snap-on device is not one they have validated, so support may be limited.
Paul Soar - 06/29/2016
FCA did lend support to the client. The problem was caused by a recently updated laptop that the necessary drivers did not install correctly. The FCA support team was able to successfully install the program and drivers on a different laptop and the 2007 Jeep was successfully re-flashed.
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