NASTF Information Requests

Tracking: 73 Status: Closed
State: WA Name: Keith
Category of Request: Website Navigation/Administration Manufacturer: VOLKSWAGEN

Inquiry
Have you checked the OEM website?
No
Description of Repair unable to perform
We have tried a total of 4 times for each manufacture to register for the use of the VW and Audi Erwin system - we get auto responses by email indicating but have not been successful in using the sites.
Description of Information not available
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Other Comments or Concerns
Notes
Steven Douglas - 2/21/2006 12:41:47 PM
2/14/06 - Here is the process I have gone through so far to try and view the maintenance schedule that was purchased. 1)Purchased document 2)Saved document to my computer (sealed acrobat format) 3) Attempted to open document and was prompted to download a program that would allow me to read document. Downloaded. 4) Opened document and received an ‘Unsealer control panel’ screen asking for username and password – would not let me view document. Thanks for your help.
Steven Douglas - 2/21/2006 12:43:38 PM
2/14 from Volkswagen of America - Thank you for the quick response. I'll forward this to the administrators and get back to you soon.
Steven Douglas - 2/21/2006 1:20:32 PM
2/21 from Volkswagen America - I just spoke with someone in your office and was told that your user name and current password were used successfully to unseal and view the document. I am glad that the concern is resolved. Thank You for your patience, Volkwagen of America
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