NASTF Information Requests

Tracking: 728 Status: Closed
State: NJ Name: John
Category of Request: Reprogramming Manufacturer: 2013 INFINITI QX56

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Reprogram a "Blank" Engine Control Module purchased new from Infiniti
Description of Information not available
Database for VIN specific part # to install into new ECM
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
When purchasing a new control unit since 2013 Nissan & Infiniti are selling "Blank" control modules. You go to their website and plug in the part # of the "Blank" control unit and up pops about 56 software part numbers to choose from. You are instructed on their site to view the internal part # of the old control module to select the correct file you need from the list of 50+ files. This is not a hard task to perform... the problem I have is that the old ECM no longer communicates and I am unable to retrieve the part # from the old ECM. The Nissan website instructs you as a second option to contact the dealer who sold you the part so they can look the file up that you need by VIN in their electronic parts catalog. I spoke to the dealer and parts department referred me back to the service department. The service department then referred me back to the parts department who had no knowledge of the part # he was to give me. He told me that their service department would have to perform the task of reprograming because the part # was retrieved through their Assist program. So they sell a control module and i'm at a loss to program it with the same tool they use because I don't have access to the VIN specific file I need.
Other Comments or Concerns
Nissan & Infiniti need to put a VIN File database on their website so we as aftermarket technicians don't have to be at the mercy of a Dealer that is unable to provide the file we need to perform a simple reprogramming job. THE MODULE WAS RETURNED TO DEALERSHIP AND I LOST THE JOB !!!!
Notes
Paul Soar - 05/24/2016
To help you clarify which blank programming file to purchase from http://www.infiniti-techinfo.com, please use the Infiniti parts website http://infinitiusa.com/parts to look up the part # by VIN. Please enter Model Year/Model and click Go. You will then have the option to enter VIN to begin your specific part # search. Once you have your specific part # from http://infinitiusa.com/parts, proceed to http://www.infiniti-techinfo.com for your purchase. For a Nissan vehicle, please use http://nissanusa.com/parts and http://www.infiniti-techinfo.com.
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