NASTF Information Requests

Tracking: 727 Status: Closed
State: NJ Name: Nick
Category of Request: Reprogramming Manufacturer: 2008 NISSAN FRONTIER

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Cannot program new replacement blank TCM.
Description of Information not available
Correct files to download for aftermarket customers based on part number.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Reviewed Nissan bulletin NTB14-003A multiple times. Contacted cust-assist@tweddle.com to try to determine if correct files are being downloaded. Spoke to working Nissan technician to verify programming steps are being performed correctly.
Other Comments or Concerns
I have three main concerns. 1) I have obtained the original TCM part number by plugging in old TCM and reviewing under ECU id. I also contacted Nissan parts desk to look up number as per service bulletin. Both numbers match. Upon entering that part number 31000-ZS46D into Nissan-techinfo.com and following instructions to download, unzip and install files to c:/reproprogramming folder, I get a data definition error. There are 2 other possible files to download based on that part number, however the numbers do not match. It appears there a multiple files to choose from every time a different TCM part number is entered. How can I know which file is the correct one to download? This is not covered in the service bulletin since the programming files are automatically installed on a consult 3+ in a dealership environment. There is no need to identify, download and unzip files. 2) This is the second vehicle I have attempted the same exact repair on in 2 days. The other VIN is 5N1AR18W25C786880. The original TCM and parts counter recommended 31000-EA30C. On Nissan-techinfo site, upon entering that number (31000-EA30C) under blank consult3+ programming files, I am given a choice of two files, both with the part number that matches. 31000-EA30C. They are identical in description. I downloaded the first of the identical choices, unzipped and installed to c:/Reproprogramming. Reprogramming completes successfully to 100%. I am asked to cycle the key and go to confirmation screen. Confirmation screen says not completed but gives no error codes, nor is there a retry button as is shown in the service bulletin. There is only a print button. I downloaded the second of the 2 identical files and unzipped and installed to the folder. This time I received a data definition error. Upon looking at the folder names that were downloaded, the first file downloaded is named 31020-75930 (which matches the installed blank TCM part number) and the second file downloaded is 31020-75740. How can an aftermarket customer know which file is the correct one to download when all the information on the selection screen is identical, yet depending on the file chosen it downloads two different files? One which will work to start the programming process and one that gives a data definition error. There is no clarity as far as the correct files to download. 3) I cannot find any information regarding an error where the programming completes to 100% then states not completed. I have reviewed and double checked all requirements, including battery voltage, hvac, lights, Bluetooth,. etc. There is also no retry button available as is shown in the bulletin. This was attempted with software version 53.11. I updated to version 55.10 (latest available on aftermarket site) and attempted again with the same exact result. It completes to 100%, asks to cycle the key and then gives a not completed message. I have taken screen shots of the steps to show the process and messages.
Notes
Paul Soar - 05/10/2016
Nissan contacted the client directly and logged into his Consult 3 remotely. They were able to identify the problem and remotely transfer a few files to correct the software issue so that the vehicle could be programmed.
Paul Soar - 05/16/2016
To help you clarify which blank programming file, purchase should come from http://www.nissan-techinfo.com, please use the Nissan parts website http://nissanusa.com/parts to look up the part # by VIN. Please enter Model Year/Model and click Go. You will then have the option to enter VIN to begin your specific part# search. Once you have your specific part # from http://nissanusa.com/parts, proceed to http://www.nissan-techinfo.com for your purchase.
Paul Soar - 05/24/2016
Nissan official response to each question: 1a. Question: Multiple files listed when trying to purchase 31000-ZS46D program file from Nissan-techinfo.com. Response: When multiple files appear, please select the part # you are trying to program to. The correct choice should be New ECU ID 31000 ZS46D. 1b. Question: Data definition error occurred. Response: Please ensure the programming files are placed in the proper folder in CONSULT 3 plus. See the “Reprogramming and blank programming ReadMe” instructions included with your purchase package. 2a. Question: Two files listed when trying to purchase 31000-EA30C program file from Nissan-techinfo.com. Response: When multiple files appear, please select the part # you are trying to program to. In case the New ECU ID are the same , either selection would be correct. Both the download packages are exactly the same. If New ECU ID part #s are the same, download packages are the same. 2b. Question: Configuration progress not completed. Response: Please ensure the programming files are placed in the proper folder in CONSULT 3 plus. See the “Reprogramming and blank programming ReadMe” instructions included with your purchase package. 3. Question: Cannot find any information regarding an error where the programming completes to 100% then states not completed. Response: Please ensure the programming files are placed in the proper folder in CONSULT 3 plus. See the “Reprogramming and blank programming ReadMe” instructions included with your purchase package.
Paul Soar - 06/10/2016
There is an additional issue that Nissan is looking into. When the VIN number is searched on http://parts.nissanusa.com, the search will not always display the correct vehicle build. For example, a 4WD may show up as a 2WD. Nissan is looking into the situation and NASTF is expecting more information soon.
Paul Soar - 06/17/2016
The database has been corrected. The VIN and the vehicle build are now correct.
Paul Soar - 07/05/2016
NASTF is still waiting for clarification on one issue - the website gives multiple TCM part numbers on this VIN. Nissan is looking into this issue.
Paul Soar - 07/29/2016
The latest information is that Nissan intends to have a fix in their database upon the next maintenance release sometime near the end of July 2016.
Paul Soar - 08/07/2016
Nissan has updated the website. The VIN numbers/ vehicle configurations appear to be working properly at this time and showing the proper choices for "Blank" ECU's.
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