NASTF Information Requests

Tracking: 718 Status: Closed
State: PA Name: Sean
Category of Request: Reprogramming Manufacturer: 2008 DODGE CHARGER

Have you checked the OEM website?
Description of Repair unable to perform
I own and operate a mobile reprogramming service and I have been unable to reprogram any Chrysler CAN vehicles MY2004-2008 since 2014. I previously tried using the Cardaq-Plus J-2534 with no success. I have had no issues with the Cardaq on any other vehicle manufacturer. I recently purchased the CTC Vehicle Box just to be able to reprogram Chrysler vehicles that the Cardaq could not. The first vehicle I tried with the CTC Vehicle Box was a 2008 Dodge Charger, VIN 2B3LK43G58H163601. It exhibited the exact same errors as when I used the Cardaq-Plus. After spending $1,200.00 on this new device I fully expected it to perform better as it is the recommended J-2534 device by Chrysler. The Chrysler J-2534 software displays the error "Unable to connect to SCI-A or SCI-B" when it cannot read the part number. On rare occasions it will read the part number and prompt to update the calibration but then fails after erasing the logical block with the error, "SCIA Set Protocol failed in B-mode." Most recently this occurred on the 2008 Charger with part numbers 05187031AD, 05150240AB. I have lost money on numerous subscriptions where these errors occur and I have also wasted $1,200.00 purchasing the CTC Vehicle box on Chrysler's recommendation, not to mention the customers I have lost who do not understand the issue and assume it is my fault.
Description of Information not available
I have been unable to find any solution to this problem.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I have searched the internet, Identifix, and spoken with local dealerships regarding this issue and have had no success. The only response I received was to purchase the CTC Vehicle Box.
Other Comments or Concerns
Thank you for any help you can provide.
Paul Soar - 04/05/2016
FCA is currently not aware of any known issues with the latest J2534 Application and the CTC vehicle box. They have been able to flash ECUs locally with CTC vehicle box. The FCA helpdesk with J2534 team’s assistance worked with the client to verify that the latest J2534 application, the latest drivers, and latest application were installed. No issues were found with the system. At this point the wiTech Support Quality team needs to reprogram a vehicle with the client to come to a conclusion. FCA is waiting for the client to contact wiTECH Support Quality team directly when he has a vehicle available and they will assist with the J2534 flash.
Paul Soar - 06/10/2016
This SIR remains open until the further verification.
Paul Soar - 07/05/2016
This SIR has been referred to the NASTF Tools/Equipment committee for additional insight.
Paul Soar - 09/02/2016
Please note: The current FCA process for issues related to SAE J2534 requires that when users encounter programming issues, it must be reported to their device vendor and then the device vendor must follow-up with FCA if they believe the reported issue is the fault of the FCA J2534 application. The FCA team will then work directly with the device vendor via the formal issue reporting process to help ensure issue resolution. FCA suggests this process because they need the technical expertise of the device vendor involved in the issue.
Paul Soar - 10/03/2016
NASTF continues to monitor this situation until it is resolved.
Paul Soar - 02/10/2017
FCA has been working to resolve the J2534 issues. With recent releases of VJ5.03.19 and the current release of VJ5.03.25 there has been shown significant improvement and testing appears to be positive that issues with J2534 programming have been resolved.