NASTF Information Requests

Tracking: 710 Status: Closed
State: CA Name: Avishay
Category of Request: Reprogramming Manufacturer: 2015 JEEP CHEROKEE

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
I got the key code and pin code information from the same site, however after connecting to the vehicle and input the authorization code i got from mopar the system give me an error msg that the server is not active, i tried to contact mopar tech support by the email they gave me for issues with J2534 devices but i yet received any call back or information from them for the last 3 weeks! I also found out that they wont either contact the J2534 device manufacture to assist with this issue, my communication with the vehicles are in perfect condition after i success to rest few other modules.
Description of Information not available
There is no phone number or direct contact person information
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I sent 3 emails to the J2534 device contact form
Other Comments or Concerns
Notes
Paul Soar - 03/01/2016
With this issue, FCA found that VIN was working in Parts Key Code for Authorization PIN Generation. But, the tool used for programming may have caused the error message because it is not an approved device. For Key and PIN coding the FCA approved devices are the DRB III, DRB III Emulator or wiTECH. The approved tools for use on Key and PIN coding depends on the model year. Because this vehicle is a 2015 Jeep Cherokee, the wiTECH should be the correct system. Based on the MOU, FCA does not support the SAE J2534 standard for Key and PIN codes at this time, but will support the SAE J2534 standard starting with the model year 2018 vehicles.
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