NASTF Information Requests

Tracking: 699 Status: Closed
State: MA Name: John
Category of Request: OEM Special Tools Availability Manufacturer: All BMW ALL

Have you checked the OEM website?
Description of Repair unable to perform
All.....We can not seem to gain access to the BMW OEM interface device.
Description of Information not available
I have been attempting to purchase the BMW OEM interface devices, ICOM II A+B+C adapter kit for over 3 months. It has been a series of msgs. indicating items are on back order with a future ETA date. New date arrives and then another delay. This is the BMW factory tool interface device and I cannot believe that BMW has not had any of these devices available to their dealer network, let along the aftermarkets for well over 1/3 of this year. Listed in next box is continuing e-mail thread with BMW fulfillment house...The thread starts in August 2015 and goes up until today, where they continue to say the items are on back order.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Hello, They keep telling me it's on backorder. I'm check again right now and will let you know. You're #1 on my list to get one. Regards, > -----Original Message----- > From: > Sent: Thursday, September 17, 2015 11:23 AM > To: J.J > Hello, > Latest update: No ICOMs available and no reliable ETA. They're on > global backorder. > > > Regards, > >> -----Original Message----- >> From: >> Sent: Wednesday, August 26, 2015 12:02 PM >> To: J.J. >> Hello, >> We may be able to overnight it once we receive the part at our >> location. The timing from BMW on shipping is really uncertain, >> however. >> >>> -----Original Message----- >>> From:] >>> Sent: Wednesday, August 26, 2015 11:26 AM >>> To: J.J >>> Hello, >>> I just received status. There are zero available right now and the >>> next shipment should be received on September 5. >>> Regards, >>>> >>>> -----Original Message----- >>>>] >>>> Sent: Tuesday, August 25, 2015 10:36 AM >>>> To: J.J. >>>> >>>> I'm still waiting on availability. >>>> Thanks, >>>> >>>> 862-228-5339 >>>> fax 866-857-6957 (This SIR was edited for confidentiality. P.S.)
Other Comments or Concerns
Paul Soar - 12/15/2015
The ICOM kit (ICOM A2,+B+C) has indeed been out of stock since late August 2015. This specific ICOM kit has been discontinued due to an upcoming hardware change. Per BMW, the new updated kit is said to be starting in January 2016. However, the individual components of the kit are supposed to be available separately, just not the kit as a whole. BMW is shipping the components separately to the client.
Paul Soar - 01/20/2016
As of today, some of the cables have not arrived to the client. This SIR has been reopened while waiting on the updated tools to arrive.
Paul Soar - 01/25/2016
The ICOM and the cables have been delivered to the client. The cables appear to be off of back order at this time.