NASTF Information Requests

Tracking: 696 Status: Closed - Request Invalid
State: MN Name: Tim
Category of Request: Reprogramming Manufacturer: CHRYSLER

Inquiry
Have you checked the OEM website?
N/A
Description of Repair unable to perform
unable to update my wii tech with a reasonable price,, purchased 2~2.5 years and my normal updates were 500 dollars ... not this year they went to 2500 + purchase equipment I already have. roughly to $5000.00 dollars... when asked the rep why I cant use my gear she said " because your expired" I asked what if I wasn't expired and she said " no matter what you will need to buy new gear its our policy" I was shocked... so if I buy in again what's to stopping them from doing this next year ? TOTAL Unfair business practices. you cannot tell me that the dealer buys new gear every year... 5.000 x 5 Wii tech's x thousands of dealers... HELP
Description of Information not available
unable to update my wii tech with a reasonable price,, purchased 2~2.5 years and my normal updates were 500 dollars ... not this year they went to 2500 + purchase equipment I already have. roughly to $5000.00 dollars... when asked the rep why I cant use my gear she said " because your expired" I asked what if I wasn't expired and she said " no matter what you will need to buy new gear its our policy" I was shocked... so if I buy in again what's to stopping them from doing this next year ? TOTAL Unfair business practices. you cannot tell me that the dealer buys new gear every year... 5.000 x 5 Wii tech's x thousands of dealers... HELP
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
several emails and tickets back and forth to dcc tools and several attempts to elevate this to an manager... currently no response .... 11-19-2015 9.21am c.s.t.
Other Comments or Concerns
what will the price be next year ECT.... the manufacture is squeezing the independent out of business. We need this tooling to do even basic things on theses vehicles...
Notes
Paul Soar - 04/13/2016
There has been considerable concern with the purchase/use of the MicroPod II, Tech Authority subscriptions and how they inter-relate. There are two separate aspects to this SIR that need to be addressed: (I) NASTF and pricing discussions (II) FCA wiTech, SAE J2534, Tech Authority license and subscriptions. NASTF cannot discuss pricing due to U.S. Antitrust laws. For the NASTF pricing policy go to http://www.nastf.org/i4a/pages/index.cfm?pageid=3866. For a detailed explanation of FCA wiTech go to http://www.nastf.org/FCAwiTECH.
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