NASTF Information Requests

Tracking: 695 Status: Closed
State: CA Name: Thomas
Category of Request: Security Information Manufacturer: 2003 AUDI ALLROAD

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Key adaptation
Description of Information not available
Security certificate to download into VAS 5052A tester.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I called them after I received a conformation of my order in my e-mail. They told me to wait 24 hours. I contacted them the next day(today), and they said my order had been cancelled. I did not cancel it. They told me to order again, so I did. I did that this morning, and have not even received a confirmation of my order yet. I called them again, and they have no explanation. They said to wait 24 hours. I e-mailed them, and have yet to receive a reply. I am an authorized independent Audi dealer, and have had no problem adapting keys in the past. Their website shows my order as shipped.(both of my orders, and my credit card has been charged)
Other Comments or Concerns
Notes
Paul Soar - 11/13/2015
The VAS 5052A is no longer supported. The Audi website listed the VAS 5052A as selection, but because it is no longer supported, the key adaptation was hindered. The system for key adaptation was changed in January 2015. Technicians will need the new ODIS diagnostic system software for security certificates and key adaptation. The current immobilizer instructions can be found at https://erwin.audiusa.com/erwin/showKeycodeInstructions.do. To obtain a key or a key adaptation: "Obtaining an immobilizer adaptation requires Vas 6150/6160 or laptop configured with ODIS Service for use with the security system, a high speed internet connection and additional information identifying both the vehicle and workshop to maintain security. The adaptation is only valid for the vehicle it is being performed on at the time it is being performed. 1. Registered workshops with a Locksmith ID Number (LSID) or VSP number for Canadian applicants: order a Key or request a key Adaptation through the Audi or VW Key Service Web Sites www.keys-audi.com or www.keys-vw.com 2. A security certificate is activated allowing timed access to the secure web site for adaptation. If the vehicle has been reported as stolen, no immobilizer adaptation will be given. A service fee will apply for each key ordered or adaptation received by the workshop. The cost of the key will also be charged to the registered workshop Registered workshops will submit an on line credit card payment to receive each adaptation."
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