NASTF Information Requests

Tracking: 691 Status: Closed
State: CA Name: Phillip
Category of Request: Security Information Manufacturer: 2003 MERCEDES E320

Have you checked the OEM website?
Description of Repair unable to perform
trying to buy a key remote for the vehicle above. I order a key and received it today, I through the remote was part of the key. I call dealer they will not sell me the remote, said I have to request it on line thur startekinfo. there is no listing for a remote on the web site, only, key,igntion switch, tcm, shifter.
Description of Information not available
Startekinfo, doesn't have a key remote on there web site to buy.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
call dealer, for part number, research info on the remote for the startekinfo web site.
Other Comments or Concerns
Paul Soar - 10/27/2015
This issue is related to the Theft Relevant Parts (TRP) policy. The TRP policy typically requires that TRP parts are ordered through the website. Ordering TRP parts through the website generates an email authorization to the dealer parts manager allowing the part to be sold. Please note that TRP parts also require the TRP forms completed and submitted before the parts can be sold. In this situation, the mechanical key was ordered and received through this process. The remote, however, had a different procedure. The remote is not listed on the website under TRP parts and does not require the email authorization. The remote was sold to the client by submitting only the TRP forms. It did not require the email authorization.