NASTF Information Requests

Tracking: 690 Status: Closed
State: MO Name: Gary
Category of Request: Security Information Manufacturer: 2001 CHEVROLET IMPALA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Attempting to purchase keycode from GM (ACDelco). Invalid session when attempting online. Unable to get through to anyone at GM. Left message @ 1-800-825-5886 prompt #3.
Description of Information not available
Unable to purchase keycode
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Attempted website and calling
Other Comments or Concerns
Notes
Paul Soar - 11/07/2015
GM has indicated that they have resolved the "Invalid Session" error. This issue proved to be a very intermittent issue and also hard to duplicate, but through testing, they have made a change in the servers and have validated the fix.
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