NASTF Information Requests

Tracking: 685 Status: Closed
State: NY Name: Anthony
Category of Request: Reprogramming Manufacturer: 2014 SUBARU IMPREZA

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
About two weeks ago I ordered a J2534 CD from Subaru (by leaving a message, no one picks up the phone there ever), the next day someone called me back and processed the order. A few days later I get the CD in the mail and it is the old release April 2015, according to techinfo.subaru.com July 2015 is the latest release, which I need to repair a customers vehicle, 2014 Impreza. I have called back and left now 6 messages in a period over a week (1-866-428-2278). I have not gotten a call back. Is there anything requiring a response from the manufacturer?
Description of Information not available
No response from calling posted phone number 1-866-428-2278
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
Left multiple messages
Other Comments or Concerns
Notes
Paul Soar - 09/22/2015
NASTF has contacted the manufacturer and is waiting for a reply.
Paul Soar - 10/05/2015
Subaru's vendor confirmed that the client was sent the April 2015 J2534 CD. They also confirmed that they had contacted the client directly and they sent the July 2015 J2534 CD.
Home