NASTF Information Requests

Tracking: 682 Status: Closed
State: MN Name: Patrick
Category of Request: Security Information Manufacturer: 2009 AUDI A4

Inquiry
Have you checked the OEM website?
Yes
Description of Repair unable to perform
Trying to order a key code for customer with lost keys.
Description of Information not available
Go through website steps to order key code an it does nothing at order page.
Description of steps taken to obtain information (help/contact function on website, websites, etc.)
I logged into https://erwin.audiusa.com/ home page, Selected Security Professional, Select key code, LSID login page, Order Replacement keys page - fill out all boxes with vin # in red, after filling in info in boxes click on search and only thing changes is the vin # is green with a current message of "No Search Results.
Other Comments or Concerns
I call Audi phone #(866-327-1906 at the bottom of the page for help. She gave me a another number to call (866-892-3375 IT Dept), They claim its not there website and don't have access to that order page. I call Audi back and she said she would call me back. She called back and tried to run it for herself and it did not work. She gave me another VW Customer service number 800-822-8987, this proved to be fruitless also. So we are not able to get key code for this vehicle. Any help is well appreciated
Notes
Paul Soar - 09/22/2015
Audi recognized that the menu selections were unclear. As a result of this concern, Audi made a couple of modifications and reconfigured the menu selections to make it easier to navigate the menu.
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